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we have 4690 phones which are getting registration error and stuck in discovery mode. what do i check? what should be DHCP scope for 4690 phones? what can be done to resolve the issue? pls guide.. thnks

Hi, We have a Hub site s8700 in Americas and a remote site connected to hub site in asia s8500 which is LSP. When remote site takes over control in lsp mode the time it is showing is off 12 hours. why it is showing 12 hrs off..any clue? where phones should go to get time from in LSP mode? cm 5.x

User complains that a specific phone number calls him regularly and leaves a message. He wants us to block that particular number from calling him. How do i block a particular so that user do not get a call from that number? s8720,Cm 5.x

we have network region 45 and 46 and we have mapped IP address range .235 to .240 to network region 45. Now we want to map .235 to region 45 and map .236 to .240 to region 46. my question is if this change causes problem how many phones will be impacted in region 45? i assume only 1 phone as...

I have few users who are unable to recieve external calls. When i do a list trace station, I dont see any data. The error message we hear when we call the number from out side is " The number is disconnected or not in service". My guess is the extension is not in the dialplan or not cutover to...

I am trying to backup CM config file sto HTTP serveron the same network but it is failing with error, The final status for your backup job is shown below. backup: 1: Created backup temporary directory - backup continuing backup: Performing save translation, please wait..... backup: 40: FTP...

Multiple users are getting error message "voice mail unavailable". it is modular messaging , i checked system is up? any idea what to check to resolve issue? s870, cm 5.x

I have a remote site remote to hub site. It is LSP , i need to find out if it is in LSP active mode or LSP standby mode. what command i run and shall irun it on hub site or local LSP? CM 5.x ,s8720, LSP - 8300

We have an issue with conferencing for a remote site (s8300,cm 4.0) They can't do external conferecing ,meaning that they can conference 2 people internally but if the 2 people are external to the compnay..they can't. i dont see any denial event in list trace. any clues what do i check?

Hi, I am looking for step by step procedure to upgrade DS1 card Firmware. Thanks.

Hi, Wondering how to read log below, the phone did not register to PBX. 20090125:093401000:23926:lxsys:MED:KNGMSVP01 logmanager: IPEVT IPT_TCP_FAIL board=01A03 ip= 10.65.32.35 net_reg= 1 ext= 243181 ip= 10.65.105.25: 1720 net_reg= 1 reason=timeout is there a network issue?

We have a Main server and backup server and 5 ess. Main server lost control of Port networks and backup took control of all Port networks. We need to manually make Main server take control os all PN. I know we need to run command "get forced-takeover ipserver-interface all" from main server...

I have a user who wants her phone and her boss phone ring at her desk. here i what i assume i should add, 1. add boss extension as bridged appr on her phone or 1. add boss extension as bridged appr on her phone and 2. add her extension as bridhed appr on her boss phone and also set per...

Hi, I need to upgrade CM from 4.0.1 to 4.0.4, I dont know the procedure how to upgrade. Pls let me know all the steps involved to upgrade...i will appreciate. The media server is s8710/s8720. thnks.

What is the procedure to reset MM modem? is it same thing as rebooting MAS server or resetting modem will not reboot MAS server... what i am trying to find out is, Is MAS modem reset same as MAS server reset or two different things?

users unable to retrieve voicemail from shared line but they can retrieve from theirr stations respectively? What do i check and why they are not able to retrieve vm from bridged lines? they have 9620 phones.

I need to send "list history" to my client every week. is there a way i can automate it to send every week? or i cannot? cm 4.0, s8720

x268949 and x268989 each have a bridged appearance of x266198 which has new voicemails on it, but neither of these users are able to reach that voicemail properly from their phones... They can call in and check their main extension voicemails but not the bridged line appearance's voice mail...

Hi, what happens if there are circuit issues or any else - where would we lose visibility - where could we not perform problem management? CM 4.0 and S8720 thanks

How do i check extensions associated with a 1800 number? whats the command ? s8720 cm 4.0 thnks