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Hello, We've got a BCM 400 which I am now "in charge" of. I know very little about it and I'm hoping somebody could be kind enough to prompt me in the right direction (please don't say RTFM as over the years it's been administered by so many and it's now nowhere to be found [ponder]). We have...

Hi, I'm hoping someone can help out. We've got a BCM 400 and we use Telstrat Engage to record and Playback calls. We access this client by going to the web interface. Every so often (for one reason or another), the media player decides not to function correctly. For instance, one user at the...

Hi, I'm new to the BCM400 that is installed, so appologies if this is a daft question. Is there a was as Admin that I can access users voicemail and delete un wanted messages. We have some users that have left, but their phones/lines were not dissabled and I've been asked to check their...

BCM 400 w/ 4.0 software here... I'm trying to modify a huntgroup so a member's phone always states "XXXX calling" where XXXX is the name of the hunt group. At present this works if the caller is a withheld number, but if not, the caller's phone number shows instead. I've been assuming this...

Please excuse me if this is a stupid question! In short what I need to achieve is a permanent redirect of all calls on a line to an external number. I think I can accomplish this through line redirect. I also believe I could use Call Pilot and a CCR tree if I wanted to play a greeting before...

Forgive me if someone has raised this before - couldn't find anything on a forum search though... We are running a BCM 400 with 4.0 software. We have recently had some company greetings professionally recorded to replace our old ones, so I uploaded the files and altered our CCR trees to use...