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  • Users: reklats
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  1. reklats

    Export .wav from Call Pilot requires Telset connection?

    Hi there, We are trying to export our .wav file menu recordings from Call Pilot's Application Builder and we are receiving an error message indicating that, "A telset connection is required to export a voice item". Does anyone know what this means and how we can get past this? Thanks!
  2. reklats

    GIVE IVR

    Hi there, We are trying to play messages from Symposium that are stored in Call Pilot. We are using the line of code below as an example of how to do this: GIVE IVR 4770 WITH TREATMENT 7010 We believe that the "4770" represents our Call Pilot, and the "7010" is the ID of the message that is...
  3. reklats

    *UNKNOWN* showing in Standard Agent Display

    Hi there, Our supervisors recently started seeing "*UNKNOWN*" in the "Ans Sklst" column of our Agent real time displays (RTD). It seems to be very intermittent and does not affect all users. Refreshing the RTD does get rid of it, but I am interested in finding out what the root cause of...

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