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I know there is a broadcast mailbox you can set up in AUDIX, we already have it set up, and that if you make a message for this inbox, you can schedule it to deliver to all members of AUDIX. We also have Guestworks installed on this box, is there a way to make a broadcast mailbox specifically...

So I'm having a little trouble here. I am using FileZILLA on our Telecom server to try and host an FTP service for the AVAYA S87xx servers to upload an FTP backup, but it fails, the error I get from the S87xx is: backup: Performing save translation, please wait..... backup: 40: FTP Error...

We have a G350 we need to stick a laptop and console cable too at some remote locations for a one-time IP migration project, however, I'm having a hard time isolating a single cable that works. We have a (boatload) of those baby-blue Cisco cables, that even CDW refers to as a rollover cable (is...

Is there one and how many? Thanks in advance! ~Sean ----------------------- Telecom Analyst, FOI.\\\\_______________

So, as an extension of questions I've asked here before, I finally was able to get the consent to activate some of our EAS options for a small call center we have (three endpoints, multiple in). What I did is created a vector, and a skill for each type of call...then created three agent IDs for...

I was working on something for our hotel, and came across an extension I cannot seem to touch for some reason. list extension-type Page 240 EXTENSION TYPE...

I'm vexed. I've been working with network services for a while now trying to curtail a problem we're having where our 4610SW IP phones ignore the MCIPADD line in our DHCP scopes and seem to grab another address (instead) arbitrarily. But, because of our network topology, we cannot have these...

I have a small group of users that would like to act as a small call center, but they had some specific criteria for how they want their phones to work, and I wonder if its possible to do this (with any ease) because the existing setup they are using just isn't working. The criteria I have is...

I recently set up a brand new (fresh) server to run various Telecom applications and portals on, after installing VOIP Monitoring Manager, whenever you try to connect with the VMM client, it always asks for a password. What Password, exactly? During the VMM Server setup, it only asks you to...

A while back I had created a thread to try and get Message Manager working so that I could pull recordings of announcements and other stuff off of the AUDIX system. Two options were given of course, using Avaya Message Manager, or setting up a POP3. I could not get either to work. What do...

Well I've been out of office on vacation for the past two weeks, and I've come home to an interesting problem, my Intuity AUDIX Outcalling feature has stopped working. All of the phone lines into and out of the AUDIX box work, nothing in the setup changed, and even AVAYA dialed in and said the...

Hi folks, me again - still trying to wrap my brain around yet (another) IP change for Telecom gear in my company, but I think I have a better idea of whats going on this time. Just a matter of dialing in what the new IP's will be, and what dependencies they have that need to be updated...

Question, I know its possible to go in and manually edit button label text inside of Site Administrator, which is great, but is there a way to make a 'button label template' that only ONE extensions uses? IE, I have an extension that has list 1 set as "personal", then numbers specific to that...

Okay, this probably will sound dumb. But here goes We have a VDN. If you call the VDN, it checks Hunt group 8 to see if there are "> 0" agents logged in. If there isn't, it goes to the deskphone of the person we wanted it to go to. If there is "> 0" it goes to a different vector step that...

We have a phone we use for In-room Dining, that presently, we cannot use a feature access code to forward from this station to another one of our restaurant outlet, which we would like to do in the event IRD has to close early due to light-staff, etc. Any ideas on what would cause this? The...

I have a hunt group set up as DDC (Direct-Department Calling) that goes to fast busy when you call it, seemingly for no reason, and I can't really seem to troubleshoot it, there are no commands like 'list trace hunt xx' or 'status hunt-group xx', as a matter of fact, even tracing the VDN and...

Okay...at long last, I have to ask. What the heck is FRL and how does it work? I understand that its "A number assigned to indicate the Facility Restriction Level" and I'm assuming that means its assigned to things as a way of limiting them from doing things on a 'sliding scale from 0 to 7'...

Hey, my setup is a Definity G3r backed by Dual S8700's (note: not s8710/s8720) and CM2.1.1, and we're looking at setting up PRI, I might have asked this before, but can't remember and couldn't find the thread. Am I going to have to replace all of my current DID circuit packs to get D-channel...

Need to make some justification for Upgrades from our existing setup to go to a newer setup. Moving from CM 2.1.1 to the latest version of CM (I think 5.0?) This includes Call-Center 5.0 as well, I think, and an upgrade to CMS from R12 Basically. Justification for initial investment, ROI...

Hey...first time in this forum, so, Howdy :) I'm having a weird problem. I have an older IBM eServer X-series X232 that we decommissioned at work, and when it was decom'd it worked fine, but sat in the corner of a server room till I picked it up rather than recycling it, since I do webdev at...