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Hello everyone, I do not know which forum I should post this so I pick this one. Can someone recommend any good and cheaoer toll free provider other than ATT ? It doesn't have be the cheapest one. I more care about the quality or their service. ATT is charging 4 cents per minute. Thank you...

Hello all, We are having problem dialing out any toll free numbers. Can someone give me some hints for troubleshooting? Below is log Is this the problem on my equipment or ISP provider ? Thanks ********** SysMonitor v5.2 (61) ********** ********** contact made with 10.130.1.165 at...

Hello all, All of sudden, one voice mail on one the extension does not work. I tested other vm accounts, they are all working fine. Only this one is not. I changed the voicemail code. It does not work either. I had this before and I fixed it by creating a new user and extension. Can you so...

Dear all, Can someone direct me how I can get a report from my ip office 406 ? I need number of calls in a day/week and with time stamp. Do I get this in IP Office Manager ? Thank you in advance.

Hello everyone, Can someone tell me what does the following log mean ? Our phones got disconnected very randomly. Thank you in advance. 3678944mS H323Evt: v=0 stacknum=104 State, new=NullState, old=Active id=-1 3678963mS H323Evt: v=0 stacknum=104 State, new=Initiated, old=NullState id=1712

Hi everyone, I have IP office 406. Can we setup a way when people call, it goes straight to park queue ? For example, call arrives, it automatically is parked on park 6 ~ 10 in the order we received? Thank you in advanced

Hi, I am switching my avaya ip office 406 from an IP flex to AT&T IP flex. Can someone tell me how AT&T is provisioning. What is the setting for DiffServ Settings ? or anything else I need to pay attention to ? I want to be prepared before I talk to them on the turn up date. Thank you in...

Hi everyone, Can someone tell me how to change the recording in voicemail pro client. There was a group with some greeting and menus setup. I need to re-record it. I know we can record from any extension and play the recording to extension. Please give me some direction or how to gain the...

Hi everyone, Please help me with this. I have 3 analog lines coming to my IP office 406. Is there anyway I can make caller IDs the same for all outgoing calls ? I know we can do it if it is DID. Please help. Thank you in advance.

Hi everyone, How can I include extensions in remote office in main office hunt group. The T1 circuit is at main office. When people dial public number at main office, I want some people in main office and some people in remote office can hear that. Main Office : 24xx Remote : 21xx Hunt...

Hi everyone, I have a hunt group 2485 and it ONLY has one user (2402) in the group. When there is a message on 2485, the light is not on 2402. But we are able to check the vm on 2485. How can I make the VM light lit up on 2402 ? The hung group type is linear now. Could you please help me ?

Hi everyone, I have IP office 403 and there are only 2 POTs ports. We are running T1. If I want to add more lines for fax. What options do I have ? I need around 8 fax lines. Thank you

Hi everyone, Since I relocated voice mail pro server, branch office has inconsistent access to voice mail server. If I change the voice mail setting on remote IPO from Centralized voice mail to voicemail lite/pro with static ip of voice mail server, then it will work for a while. But it wont...

Hi everyone, My company has special policy due to religion. Normally, after office hours, phone is forwarded to cell phone. But from Friday 5:30 PM ~ Sat 7:30 PM, it has to be forwarded to a different number. I set the unconditional forward on extension 2400 which is the first phone in the...

Good morning, I am trying to map two different drives in two group policies. One script is called in Default Group Policy and another one is called from Map-Drive GPO When the second gpo runs, it gives me The reason I have to GPO is that different user has different shared folder mapped in...

Hi everyone, I set up forwarding on an extension. But when I dial that extension, it does not either display any incoming calls in CALL STATUS or ring the destination number. Below is the log. I see some errors but I do not know where to start with. I change the phone number to 987-987-9876...

Hi good morning everyone. Wish you have a wonderful week first. I am using analog trunk and it connects to multiple pots lines. Is there a way to make the number initiated from IP Office appear the same number ? For example, Our main number for is 123-123-1234. I have another two land...

Hi everyone, First of all, this is a silly question, please be patient with me. I have a analog trunk card installed on slot B. I was wondering if I can use that to take incoming calls. For example, I plug 4 lines into the analog trunk card, then I can take incoming calls and even transfer...

hi everyone, I am a totally newbie to phone system. Please bear with me. I will very appreciate your response. I have ip406 with 4 ports analouge cards on slot A. I want to connect my fax machine to one of the port. However, I do not hear anything when I pick up the phone set. Could you...

Hi everyone, I am running IPO 406. Most of the time it is working fine. But sometimes a group is set to "not in service" automatically. When people were in the middle of conversation, they could not hear each other anymore. Thank you in advance Below is other parts