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Is there a way on a flash 2.0 with ACD to set it up so that if the agent misses a call, the phone isn't thrown into a make busy state?

I have a customer that has a Norstar 616 DS with DR5. They had a StarTalk hooked up to it which died about a year ago. He bought a Flash 2 with 1.7 software off of Ebay to try to cut some costs. When I hooked it up for them it didn't come up. I tested the port to make sure it was good and did...

What level of software do I need? Thanks

If I'm going from 6.1 to 6.1 MR do I need an upgrade tool? I'm expecting it to dump but one of the bugs i'm running into is that I can't do a backup. Hopefully this will fix the issue.

I'm dialing into a MICS with 6.1 software and a RAD2. When I try to do a backup it gives me this error - "The backup opertion of the "System Programming" cannot be completed because a re-evaluation/ auto admin session is in progress at the 72900901 system of the "customer name" customer. It lets...

Does the Door phone AND the door opening controller each require a SAPS? I'm seeing connections for both but trying to figure out if I can, if i need to, use one SAP fo both.

Where is it that I can verify Key Codes on a Call Pilot 150. I remember it had 64 mailboxes but I want to make sure that it sitting for the last year on the shelf, it didn't lose anything. Thanks

I've got a hotel that wants a lobby phone that can't call anything. They want to be able to transfer a call to it but that's it. Is this possible? Thanks in advance.

Have a Flash 4 w/ ACD with 1.9 software. The basic layout is 4 lines to AA/CCR on 0 rings, Press 2 gets you to ACD Queue 1. During the day they have 1 agent that logs in. At night it plays a greeting and disconnects. During the day, if the agent steps away from the phone, it takes 12 rings...

I have a MICS at a Doctor's office that I have extended to another site with MCK's. Is there a way with a Call Pilot to set up 2 operators so that each site can have it's own? Thanks for any info in advance. Warnp

Is there something special that needs to be set to get the CID working. I've verified setting and everything looks correct. The only thing that shows up on the display is the number that I called(DID). AT&T says that they're sending it but has never had a tech on site to verify it. Outbound CID...

I've got a customer with a MICS 4.1 system and a Call Pilot 150. We're getting ready to move them from a regular T1 over to a PRI and it looks like from what i've read it would work better for them if they were at 7.1. Is this true and is there any problems/ special tips I need to be aware of...

Have a customer with an Option 51. The operator answers a call on the console, hits the express messaging key but then can't do anything else. Anyone have an idea on this? They recently lost programming and it had to be restored from tape backup. Since then this problem has been happening...