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I am working with a customer with an old Definity 9.5 (I know, very old). I am trying to set up attendant backup alerting. I have everything done but the backup phone can't enter the TAAS code to pick up the calls. Just by chance, I ran across an old post that mentioned a Special Application...

I am working on a Definity/early CM R013i.01.2.632.1 in a hotel. The manager wants to block guest room to guest room calling without going through the attendant. I don't know what PMS they are using, but controlled restriction appears to change User Cntrl Restr: from none to toll, although I...

Definity 9.5 (yes, I know this is very old). A customer of mine is trying to set up a number for a "call in sick" line. They want it to ring out to a cell phone and then come back to Audix if not answered. No problem. Set up a station with a coverage path that covers to "r1" first, and then...

Old system, I know.... Customer has two locations tied together with a PRI. The testing that was done was: Call from 713-459-XXXX into switch 1 at 512-430-XXXX and then dial 6101 to go across PRI to switch 2. Switch 2 is not getting, or recognizing, 6101. Switch 2 uses 3 digit extensions...

I have an S8400 running R015x.02.1.016.4. Im trying to set up the internal IA770/CMM voicemail. I followed the book and have it mostly working. H.323 trunks are working, I can call from my phone and just hit # to log in so I know it's recognizing my extension that way. The problem is when I...

I just re-assigned IP addresses to my S8400 system (procr, msgserver, C-Lan, MedPro, etc...). Everything is up and working now, except I now have this UNIX MT 0 alarm on the Messaging I didn't have before. I found a PCN that says it's caused by a disk partition being too small and to fix it...

I'm moving an S8400 (CM5.2) that we have from one room into another, and as a result I need to change the IP addresses in it. The current addresses for the procr are 10.0.2.10 and 10.0.2.11 and I'm trying to change them to 10.0.0.10 & 11. However, when I go through the configure server screen...

Trying to change integration from DCIU to C-Lan. Went into "Software Management" screen and removed DCIU package. System rebooted. Now I'm trying to go back into "Software Management" screen to load the C-Lan package and it won't let me into that screen. I just get the error that says "Can't...

Yes, I know it's an old system and the customer should upgrade... but that's not really an option. The question is, what does the license file for these systems look at? Is it the S/N of the TN2314 processor pack?

Have a customer with a G430 gateway. They just noticed the analog devices they have attahced to it (a fax & a conf. phone) no longer ring. The ports work fine to dial out, and when making a test call to them, you can pick up and answer a call even though it isn't sudibly ringing. Where is the...

A customer is installing a new, non-Avaya voicemail system on their old Definity 9.5 using mode-code integration. They noticed random calls (<10%) going to the default mailbox instead of the correct mailbox. Looking at the log in the voicemail, you can see the Definity was actually sending...

I have a customer with an IPO 500V2 on 8.0(42). Twice in the last couple months I have had to remote in and fix the incoming call route. It is supposed to be set to 2000 for all calls for line group 0. The first time this happened in February, the destination got changed to 2007. Today, it...

Found an old closed thread that had basically the same question, but no answer: http://www.tek-tips.com/viewthread.cfm?qid=1544287 (The link mentioned in the previous thread is dead which may have answered my question.) Some of the 8434DX's had a "Shift" button. On those phones, if you pressed...

Anybody have the instructions/documentation for connecting the AYC54 RMB board to the EXT-DEV connections on the AUX cable of a Definity? I have the docs that tell all about the codes and programming, but I can't find a diagram of the physical connectivity.

Trying to add a new 9.5 into a network of existing older Definity's. I've done this many times over the years, but this one just isn't working. 5-digits extensions extension range in new Definity (node 2) 832xx extension range in existing Definity that it's directly connected to (node 1) 794xx...

I have a customer with a Definity V9 that uses autodial buttons to access voicemail. One ~p used to be perfect with their Definity Audix. After changing to a different VM system, one ~p isn't long enough, and two is just a bit longer than needed. What setting is it that determines the time of...

Old Definity 9.5 with the even older cabinet that requires the TN2400 daughter board on the TN2401 Netcon/Pktcon. The DS1 board (TN464F) sees the circuit just fine, but as soon as I add the signal group and assign the port I get a PKT-BUS alarm. The alarm will not clear when the signal group...

On an old Definity V8. All employees have authorization codes for outbound calling. Is there a way to set it up so some of the employees can use their auth codes on any phone, but another group of employees can only use their codes on certain phones?

Is there a way to remove a failed update from the server (S8400). I tried both the 5.2.1 service pack 6 update and the 5.2.1 security patch update today, and both failed. Now, it won't let me do anything with them. The following was the results I got when trying to unpack the security update...

I know a "c" is cover answer group, "r" is remote coverage, etc..., but what is a "y" extension for in a coverage path point of coverage?