System Environment Details:
CMS v13.1 installed on the Sun Netra 210
ECHI Converter 3rd party install on Ubuntu 9.04
http://echi-converter.rubyforge.org/
We are working to meet a few client needs to provide full reports containing call details. We have found in our system there are two...
We are wanting to build out a report to take true call backs, repeat customers.
I was looking into (inside Avaya CMS Supervisor R13)
Tools\System Setup\Data Storage Allocation
On the bottom, Number of call Records, is set to 0.
When I enabled it, clicked modify, it stated
The modify request...
We are trying to setup screen pops and Caller ID. So that when our Management calls an Agent directly, it will display the name or message inside the database.
We can succuessfully add them for VDNs and the screen pop works, but when we add our Ext. and attempt to pop the screen it doesnt...
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