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  • Users: guitartech
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  1. guitartech

    Mitel 3300 analog lines problem

    I'm running a Mitel 3300 MXe controller, software version 7. The issue is when dialing out on analog lines the customer gets "The call cannot be completed as dialed, please try again" from the telco anywhere from 10%-50% of the time. It doesn't matter what number is dialed, or whether it's...
  2. guitartech

    Spectralink 8020 3300 ICP SIP

    I'm trying to get a spectralink 8020 set to register as a SIP set on a Mitel 3300ICP ver 4.2 I can get a free app on my iphone to work with the 3300 but not the spectralink, it won't register. The spectralink sees the SVP and gives dial tone which must be from the SVP, but when I push the line...
  3. guitartech

    3300 4.2 ASU 2 message waiting lights not working

    Brand new 3300ICP release 4.2 with ASUII 24 port ONS card, and none of the message waiting lights are working on the analog sets with embedded vmail. Checked programming and seems fine in ONS/OPS Circuit descriptor, and is applied in analog sets form. Dialed feature code to activate message...
  4. guitartech

    BCM 3.6, 3.7, and 4.0 VoIP trunks

    We are connecting 3 sites with BCM versions 3.6, 3.7, and 4.0 using VoIP H323 gateways. The 2 sites running 3.6 and 3.7 are working but can't get the 4.0 working. Are there compatibility issues with the old and newer versions? Does anyone have this setup working and what settings do you have...
  5. guitartech

    sx200 SMDR Fail

    I'm working on a sx200 EL lw19 We changed providers and the old trunks were ground start analog, the new loop start. The trunks work fine but the last smdr record that worked was in October, the same day we cut the lines over. No programming was changed, and I checked the smdr cabling too...
  6. guitartech

    Mitel 3300 call recording suggestions

    We are running Mitel 3300 controllers and have been looking at options for recording all incoming calls on PRI trunks. I've read options for Oaisys and Telrex, but what others are good options, or what is the best option? Do they work good on the newest software MCD 4.1 and any real experience...
  7. guitartech

    Call recording Mitel 3300

    Does anyone know if the the Mitel 3300 MCD 4.1 will record all incoming calls to a single mailbox automatically using the embedded voicemail? I know it can be setup to record to individual users to mailboxes but need to record all incoming trunk/PRI calls. Any info appreciated.
  8. guitartech

    3300 cxi reporting

    We are installing a 3300 cxi with ver 10 software there will be a few ACD agents and using the embedded vmail/rad's for greetings. What is available for reporting options like wait times, dropped calls, etc? Can it be printed or sent through IP as a text file etc? I haven't found much in the...
  9. guitartech

    sx200 ICP MX Attendant UCD greeting problem

    new install sx200 ICP with 5.0 software Wanted to make the system play a RAD greet when calling the main number/console but found out there was no keycode to enable RAD's/recordings. Is there a way to get the MOH to play to callers while the console rings at the same time or some other option...
  10. guitartech

    sx200 ICP DHCP options problem

    Brand new sx200 ICP AX running ver 5 software. I made a new DHCP range, and under range options only setup option 3 for router and option 125 for the phones. I only want the DHCP to be given to the phones, but it still gives out IP addresses to the PC's as well. I have even deleted the...
  11. guitartech

    sx200 ICP console forwarding problem

    sx200 ICP software release 5.0.0.16 5540 IP console I cannot get the console to forward to voicemail at all. Voicemail hunt group works good and forwarding from other sets works good. setup call rerouting in form 19 setup COS for console and set timer to 10 seconds for Call forward no answer...
  12. guitartech

    sx-200ICP console softkey problems

    I'm learning the mitel sx-200ICP and can get around pretty good except a few issues. the console is an IP5540 and the system is running RLS 5 software How do you program features to the console softkeys? I have redial on the F9 key by default but cannot find where it's programmed. Tried form...
  13. guitartech

    sx-200 problems

    I have been working with a few sx-200 EL models and finding the same problem. I go into form 09 for example and can navigate through parts such as moving through the bay/slot/cct and can even change the COS etc...but cannot quit to exit the form. It hangs until I disconnect and times out. I'm...
  14. guitartech

    Nortel or Cisco

    I am working on the Nortel BSR222 trying to setup a branch office VPN. The branch tunnel will not work for some reason. The Client works OK except that you can't assign an IP in the same subnet to the remote host which I need for the IP Softphone to work. My question is, are the Cisco small...
  15. guitartech

    Name display over SIP trunks?

    We have 2 BCM 400 4.0 machines with centralized VM MCDN keycodes and it all works except I'm not sure if the name display will work between the 2 sites. Does it just send the # or can the name be displayed somehow? Using SIP trunks between the 2 sites. If so what am I missing Thanks
  16. guitartech

    Cisco BRI with NI-2 protocol?

    We have a Nortel BCM400 phone system with an ISDN BRI S/T interface connected to a Cisco 2800 series router with a VIC2 2BRI NT/TE and will be used to route calls from North America to different European countries. The Nortel BRI allows for NI-2 protocol only. Is there a cisco VIC that can be...
  17. guitartech

    BCM400 BRI config

    We have a BCM400 with a ISDN BRI S/T interface connected to a Cisco 2800 series router with a VIC2 2BRI NT/TE and will be used to route calls between different European countries and North america as well. Is the Nortel BRI card compatible with the cisco BRI card? The cisco only supports NET3...
  18. guitartech

    IP 1230 firmware

    Just downloaded the 3.0 firmware from Nortel and it is 062AC6E.bin How do you upoad it to the BCM50 3.0?
  19. guitartech

    BCM50 3.0 BRI problems

    We are setting up a BRI to call to Europe and I think the BRI card may be bad but I want to see if the config is right before I change out the card. My boss set this up so I don't have the BCM config, but it is connected to a new cisco router (2811 I believe) with a BRI S/T WIC. We cannot get...

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