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We have a CS1000k M SG on Release 7.5. Latest updates/patches have been applied. We use basic ACD C-2 reporting to a Telecost Server to format the reports. We are set up in the SCB to have the reports run from 1/1 to 12/31, from 6am to 8pm, 7 days a week. We also have a Okidata ACD printer...

I posted this in the CallPilot forum, but, like me, it stumped everyone there. Callpilot IPE 201i on release 5 with latest patches. When CallPilot remote notification calls a users phone after a voicemail is left, the CallPilot verbally gives the user the option to log in and listen to the...

When CallPilot remote notification calls a users phone after a voicemail is left, the CallPilot verbally gives the user the option to log in and listen to the message, or to disable notification for all other calls left for this mailbox. Is it possible to restrict the user from disabling remote...

Greetings all, The system is a CS1000E on Rls7.5. No Contact Center, just basic ACD with reports to a printer. Do I need to have a Contact Center server to be able to use activity codes? The supervisor wants to know why they are on not ready, etc. Do the activity codes show up on the basic acd...

The system is a CS1K Cabinet, Rls6.0. Looking at TTY 0 and TTY 3 below, is there a conflict between the Port number, 0, for each device. TTY 0 comes from the CPPM card and TTY 3 comes from the MGC card. They have different DNUM and TTY numbers. Bonus question: Why doesn't TTY 0, "CTYP CPSI" have...

When we dial 911 from our PBX, AT&T replaces the CLID sent by the PBX with the main billing number for the PRI's installed at that site. They refuse to remove the block and let the PBX send the CLID to the 911 center. Is that normal?

Greetings all, At site "A" is a CS1000M cabinet on RLS 6 with 5 PRI's terminating in the system. At site "B" is where 95 percent of the sets reside, but they register to site "A" PBX. No SMG at site "B". Only the network connects site "A" PBX to site "B" phones. How do I program E911 at site "A"...

Does anyone have any experience with PRI's connected to a MetaSwitch CO?

The system is a CS1000E HA Rls 7.5 with 1 PRI 4 port gateway and 2 UDT PRI cards, 1 per 10 slot cabinet. CallPilot 24 port, Miran, 16 Rancon,32 muscon. 450 IP sets, 1 page port, 16 TDM ports. Presently we are using 4 PRI's. The MGC's have the 128 port DSP Dboard. The gateway has a 96 port DB on...

Does performing a backup of the Primary NRS cause any interuption of service? The servers are Dell COTS on Rls 6.0. System is CS1000M SG on Rls 6.0. Thanks,

System is a CS1000M SG on Rls 6.0, current on patches. There is an Avaya bulletin, released March of 2011, about an issue with these cards on this type of system. If you pull the card, or remove power to the card, the card may or may not reboot upon power being restored, or card being...

The system is a CS1K M SG on Rls 6 with the latest patches applied.I have been seeing this error very intermittently, but it does disconnect all users using the card at the time. It has happened on 3 VGMC on two different loops. The 3 VGMC are connected to 2 different data switches. If I disable...

How are DSP channels selected when a call is placed? Our system is a CS1K SG, Rls 6.0. We have 7 MC32 cards, 4 are NTVQ01BB and 3 are NTDW65AAE5. 2 are in loop 12, 2 are in loop 4 and 3 are in loop 20-1. The 3 NTDW65 cards never have any traffic while the 4 NTVQ01 cards share the traffic. Thanks,

How an you verify the TLAN/ELAN port settings on a Dell R300 COTS server? Thanks,

I need confirmation that the NTDK70 and the NTDK78 AC/DC power supplies are interchangable. The system is a CS1000 cabinet on Rls 5.5. The books give a similar description of each, but do not address compatibility other that to say they power the cabinet. 99% sure, need the 1%. Thanks,

Has anyone encountered this error, or can anyone decipher it? It does not seem to be causing any issues, but it does occur frequently. LOG0003 TNC: ERROR: Invalid event in vapiMfToneEventHandler The system is a CS1K Rls6 with the latest patches. Thanks,

We have people that are making/receiving calls on Key 1 of ACD sets. They do not use the ACD incalls to receive calls and the sets stay logged out. The only reason they use the ACD sets is so the users can be silently monitored by their supervisor, but the supervisor can't see when they are on...

I am trying to set up CLID name delivery to be sent out over ATT PRI circuits. The system is a CS1KE on Rls 5.5. I have the CLID defined in LD 15, the group name defined in LD 95, NAMA and the CLID table defined on the extention, ATT says it is configured and I referred to faq798-6890. A level 2...

Has anyone used to Nortel Remote Agent Observe feature? I do not have CC7/SCCS but need to do basic remote observe? System is CS1KM SG on Rls 4.5. Any pros or cons? Thanks,

I have a CS1K, Rls 4.5 with a CP201i, rls 4.0. If a call comes in to an ext and RNA's to voicemail I receive the CLID in the envelope of the mailbox. If a call comes in to the attn and is xferred to an ext you see the CLID. If a call comes in and is answered by an AA then transferred via a thru...