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We have an old Norstar Key system in use but recently one of the line is acting up. This line has a DID number and inbound calls work correctly when the line is free. Normally, when there is no answer or if the line is busy, the call will be forwarded to voice mail. It works if the call is...

I have an old Norstar in the office that has Music On Hold set up. Lately, we found that callers cannot hear anything while put on hold. We can still hear the background music from a radio connected to the system. Usually that music also goes to the MOH. Checked Background Music in Feature...

An extension number is not forwarding calls to VM although "Forward no answer" was set up correctly under "Capabilities". While calling that extension number, my display shows that the call is forwarded to an non-exist extension. My call is then dropped, instead of being forwarded to VM...

We have a Norstar System that is using PRI along with DID numbers. Recently we have to switch the DID number of a phone line due to people moving offices. In short, x2001 now becomes x2002 and vice versa. I can change the DN's of the two lines by going to Terminals & Sets -> System Programming...

I have a DID number which does not go to voice mail when the line is busy or no answer. The phone rings when called from outside using the DID. However, it goes to the automated attendant after 3 rings. When calling the same phone using its extension number, it works correctly. VM picks up...

I have a DID number which does not go to voice mail when no answer. The phone rings when called from outside using the DID. However, it does not go to VM when busy or no answer. When calling the same phone using its extension number, it works correctly. VM picks up when busy or no answer. It...