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  1. markclemence

    BCMS Abandon Call Timer

    We are getting a lot of abandon calls between 0 and 5 seconds. Is there a abandon call timer for BCMS or BCMR? I don't want these abandon to show up on the reports.
  2. markclemence

    Tracing Abandond Calls

    We had 20 abandond calls into a hunt group with avaerage abandond time of 2 seconds. I know you can do a list trace on the vector, but trying to catch it in the act is hard. We would like to find out if the calls are internal or external. Any suggestions? Thanks
  3. markclemence

    Service Observe Echo Issue

    We recently installed a S8720 CM4.0. Since the upgrade, when managers try to service observe a call. There is an echo. The supervisor and agents only hear the echo. The firmware is updated. Any ideas?
  4. markclemence

    Display Event

    I am new at my poistion but not new to telecommunications.I did a disp event on one of agents. Because he was getting calls dropping on him.Below is the infromation from the PBX. What does this mean? Is there a issue with the vector? Event Type - Description - Event Data 1 - Event Data 2 1...

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