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  • Users: eworthi
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  1. eworthi

    PRI Traffic Study Register Definitions

    I am sometimes asked by Sales people who have run Traffic studies on their customer's PRI circuit's how to interpret the resulting reports. Here's a list of the Register's with their definitions to help interpret the reports. INFAIL – Number of call origination attempts from Customer to Network...
  2. eworthi

    BCM50 Agent Skillset Logon parameters

    BCM50 3.0 w/ICC Can an Agent who is assigned to 23 different Skillsets logon to all of them at once? Is there a maximum number of Skillsets an agent can be logged onto?
  3. eworthi

    MICs 6.1, do you have to upgrade to 7.1 for (2) T1's ?

    On a Norstar MICs 6.1, do you have to upgrade to 7.1 to be able to get (2) T1's ?
  4. eworthi

    Upgrade MICs to 7.1 affect use of Symphony?

    Upgrade MICs to 7.1 affect use of Symphony? I have a customer who is concerned that upgrading their Norstar MICs 6.1 to 7.1 might affect their use of Symphony. Any experiences appreciated.
  5. eworthi

    Digital Mobility call waiting indication?

    Customers 7440 does not alert him of a second call? He only knows if his desk ohone rings, but he is not always in a positio to hear that. Any suggestions. Detail: I have a customer who has a single DM 7440 deployed at his house. He is pleased with the coverage but does not like that it can't...

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