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  • Users: nemmens
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  1. nemmens

    Monitoring Line Usage

    Morning, Firstly, using IP Office 3.2(68) We're having some issues with using all our available lines on one circuit and people cannot dial out when this happens. I've been tasked with monitoring this so we know how often it's happening. Currently, I'm doing this via Call Status and then...
  2. nemmens

    Voicemail Pro and Phone Manager oddness

    Hi All, Having a Voicemail problem that has apprantly ony surfaced in the last few days. Firstly, the lamp is being lit up, even though there are no voicemails for any of the mailboxes they have Hnumbers for. Also, Phone Manager is not showing real time information. They have to close and...
  3. nemmens

    IP Office 3.2 - problem with Call Listening

    Hi All, Odd problem developed yesterday, seemingly by itself! My users report they can no longer Call Listen on any extensions, where as they could yesterday. The permissions are still correct in IP Manager but they get call rejected whenever they try. I'm trying logged in as one opf the...
  4. nemmens

    Phone ringing but cannot be answered, or stopped!

    Hi, Bit of a weird one that I've not come across before and wondered if anyone else has. Running IP Office 3.2 on a 406. I have a 5410 handset that rings, even when non-one is logged in and the call cannot be answered. I tried a different phone on same port and that had the same problem. I...
  5. nemmens

    Help with monitoring line usage

    Morning, Firstly, using IP Office 3.2(68) We're having some issues with using all our available lines on one circuit and people cannot dial out when this happens. I'm trying to monitor this to verify that the issue with dialing out is due to no lines and also I want to try and work out what...
  6. nemmens

    Shortcode question IP Office 3.2

    Hi, Quick question. I want to add a shortcode on IP Manager so that users can dial a four digit extension and the system automatically routes to call to a different office. Our other office has a different phone system but all numbers are within the same range. I was going to add a short...
  7. nemmens

    Two sites, two IP Phones = No sound

    I'll try and explain his properly. Main site - mine - with 406 with IP Office 3.2 and 50 digital phones and 1 IP Phone Other site - London - one IP Phone Another site - up north - 7 IP Phones Sites connected via MPLS network. I can call up north from my IP phone, no problems. I installed...
  8. nemmens

    IP Phone Echo issues

    Hi, we have three sites and one site (my site) has the 406 with IP Office 3.2 installed on it. The 2nd site has 9 IP phones and run over the mpls network. The phones are 4610 The IP handsets seem to occaisional pick up an echo when making external calls. The customer can't hear the echo...
  9. nemmens

    CCC user limit question

    Hi, Can anyone tell me how I can tell how many CCC agent licenses are in use. How does IP Office Manager decide who to allocate one of these licenses too? The reason I ask is that we're close to the 75 user limit but I think some users don't need to use a license as all they need is a phone...
  10. nemmens

    Phone Manager Question - 3.2.28

    Hi, Two days ago all our systems were upgraded to the latest 3.2 release, IP Office, VM Pro, IP Office Manager and and Phone Manager. Since then, it seems we have an issue with the phone manager and listening to voice mails. When clicking on a mailbox it starts playing the message as normal...
  11. nemmens

    Alternatives to CCC

    Hi All, Just after a bit of advice. I know these are questions to be directed at my reseller but I just wanted a bit of info so I can l look into different options. We currently using IP Office 3.1 and it's great. I don't want to change it. We are going to reach the 75 agent user limit on...
  12. nemmens

    Manager 3.1 - agent is ext type rather than agent

    Help me please, this is driving me crazy and I know it must be simple... I've an issue with an agent not appearing in CCV or on any reports. I've checked in delta server and he is in black. I've looked and realised a few other users are in black but not users we want to report on so doesn't...
  13. nemmens

    Available VoiceMail ports

    Hi, Can someone point me int he direction of how I can find out how many Voice mail ports I have please. Using Voicemail pro 3.?. I have an issue where customers occasionally get an engaged tone. I believe this is because too many people are leaving a message at once and so if a customer is...
  14. nemmens

    CCC Reporter and IE 7

    Anyone come accross any issues? I'm getting reports of a script error when selecting a specific date for a report. This is what the users are doing: - Selecting a report - adding 'specific date' - clicking on the V to get the calander up - clicking on a date When clicking on the date the...
  15. nemmens

    Call Flow

    Hi, Using IP Office 3.1. I want to divert a hunt group to an 0800 number but not sure how. I have diverted the indivudal users in the hunt group and that works, but they will not be logged in so when I call the hunt group it just goes to the mailbox. I need it to go to this 0800 number...
  16. nemmens

    Spohos PureMessage on exchange 2007

    Does anyone use this? I'm having issues with it and not sure why. Periodically I start seeing these errors in event viewer: Event Type: Error Event Source: PureMessage Event Category: None Event ID: 83 Date: 16/05/2008 Time: 08:46:06 User: N/A Computer: PIKE Description: PureMessage...
  17. nemmens

    Windows explorer crashes at logon

    Hi, on my 2003 (R2 x64 with sp2) exchange server I am getting windows explorer errors eveytime I logon via RDP. Can anyone help me as to what mught be the cause? I'm not getting very far in finding out what is going on. Event Type: Error Event Source: Application Error Event Category: (100)...
  18. nemmens

    IP Office 4.2

    Hi, Can anyone tell me when this is due to launch? I know no-one is allowed to divluge features at the moment but we're looking at changing our systems and I want to know what this has too offer. Just to be clear, all I want to know is when information about it will be in the public domain :-...
  19. nemmens

    Phone Manager Pro 3.2.12

    Morning, Quick question, can users add hunt groups to the message tab themselves? Or do I have to configure it via phone manager and add H<huntgroup> to the source tab for each user? I need to rename a hunt group that has 50 users and it's looking like I will manaully have to change the name...
  20. nemmens

    Queuing and call flows

    Hi, Please help, something has gone astray with the normal cal flow for a hunt group. In Phone Manager I set up queuing and without me doing anything else the call would sit in the queue, get played 'you are in a queue' then get played 'you are still in a queue' and this would loop until it...

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