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We have two offices connected together via CCIS on a private T1. We recently changed which office was the "Central" and which one was the "Remote" office. Ever since, the remote office stopped reporting on incoming calls for all extensions... Outgoing calls are recorded fine for the remote...

We have two IP phones where the work light does not come on when an agent makes an outgoing call. We also have another IP phone where the work light does not turn off when the agent disconnects from an inbound ACD call (work mode timeout). Every other IP phone (about 30) works fine. Also, if...

Does anyone know how to compact the Global Navigator database? We backup and purge our data on a monthly bases but the database keeps growing month by month. It's currently up to 1.5 gb and is only holding 15 days of data. I have confirmed that purging the data does not in any way compact or...

We have a WatchGuard Firebox Core x750 at our main office with about 20 WatchGuard Firebox Edge x10e’s connected into it via VPN. The Edge’s create a VPN for our phone system which allow the 20 at-home agents to connect into our call center via VoIP. All of the VPN’s work great as well as the...

We are experiencing several problems with our NEC 2000 IPS. Our phone vendor thinks that we could possibly have a corrupted CPU but I'd like to hear if anyone else has any ideas. First Issue: Most of our phones are members of our Call Center which is running NEC's Call Center WorX 3.1.10. For...