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  • Users: RITEL
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  1. RITEL

    9.1 ok to use now?

    We have been advised to stay away from 9.1 due to various software bugs. Is this still the case? I noticed there is a 9.1.4.0.137 release, is that any better, or should we just stick with 9.0 for now? Thanks.
  2. RITEL

    IPO 6.1.22 rebooting

    I have a new customer with an IPO running 6.1.22 that randomly reboots. I see alarms in system status that the PRI is going down, but the entire system is rebooting, not just the users that are on the phone. After reading some posts I was thinking of upgrading them to 9.1 Any other ideas? Oh...
  3. RITEL

    What switch to use on IPO?

    We have a customer that wants an ALL IP phone IP Office system. What data switch would be the best for this application? It needs to have POE, GIG, and support VLANs. The system will have about 65 phones. I know Avaya has the ERS 3500, but I was wondering if it was worth the money. Thanks.
  4. RITEL

    1 users resetting expansion modules

    I have an IPO user (ext 121) that resets the expansion module they are connected to when they check their voicemail messages. I move the phone to another expansion module and the other expansion module now resets. I have tried swapping out the phone, no luck, anyone ever hear of this?
  5. RITEL

    Distortion on wav file attachments

    We have a customer with an IPO 8.1.69 using VM Pro. They have voicemail to email setup. Occasionally they get wav file attachments where part of the message is very distorted, making it almost impossible to hear. The same message plays fine through the phone. Anyone ever hear of this? Thanks.
  6. RITEL

    Whisper Feature to hunt group member

    We have a customer with an existing PBX for which we are quoting an IPO. They have a unique feature on the existing system that sends a whisper announcement to the hunt group members before they answer the phone, telling them which product they are getting a call for. (its based on DID,, each...
  7. RITEL

    Switch Recommendation

    Can anyone recommend a switch to use for an IPO installation using all IP phones? (about 50) The customers wants all GIG ports & POE. Thanks.
  8. RITEL

    9600 phones on Hosted PBX?

    Can anyone tell me if the Avaya 9600 series phones can be used for a 3rd party SIP PBX such as an Asterisk PBX, or Hosted PBX? Thanks.
  9. RITEL

    Basic Mode vs Partner Mode

    OK, I know I am going to get a hard time for asking this question! I think you IPO purists will say I should not use either, but can you tell me the actual difference between the 2 versions. I read the Avaya brochure for both & they are identical word for word. The reason I ask is that there are...
  10. RITEL

    Call Log

    Does anyone know how many calls can be saved in the incoming call history on a 1416 phone (running on Partner mode, if that makes a difference) Yes, I have a user that actually wants to know this! Cannot seem to find the info in the docs. Thanks.
  11. RITEL

    intermittent 1 way audio

    We have an IPO v2 running 8.1.56 sw. They have a point to point T-1 with about 25 IP phones at the far end (all digital phones at the main site) They have been complaining of one way audio off & on since we installed the phones. Of course when we go there to test, it never happens. The IT vendor...
  12. RITEL

    Softphone

    I have an account we recently took over with an IPO 500 running 4.1 They are asking about getting a softphone, is that still available for a system that old, or do I need to upgrade them to 8.1 and use one of the new licenses? They do not have any licenses for softphones in their existing...
  13. RITEL

    Outbound CID on SIP trunks

    I have a new install running 8.1.56 using SIP trunks from Cox. There is an issue with the outgoing caller ID, it only sends the 3 digit ext number of the user. In the SIP line/SIP URI/Local URI, if I enter "use internal data, the outbound CID works fine, however when I use internal data it...
  14. RITEL

    Outbound CID on SIP Trunk

    We have a customer running 8.1.56 with SIP trunks from Cox Communications. The outbound CID only shows the users 3 digit ext number. Can someone point me in the right direction as to how I can set it for the main number, or even the users DID? Thanks.
  15. RITEL

    External Paging with VoIP

    We have a customer with a remote location that has 5610 phones connected back to the main IPO system. There is no system where the these 5610 phones are located, but the customer wants overhead paging. Have any of you used a voip/analog adapter with the IPO so I can connect to a paging system...
  16. RITEL

    All Licenses showing invalid

    Just got a call from a customer with an IPO 500v2 telling me all their licenses are showing invalid.... any clues? Thanks.
  17. RITEL

    Replacing Down VM Pro

    We have a customer that had a VM Pro R7 with an IPO R7. The VM Pro PC took a lightning hit, so we are going to install a new VM Pro PC. We have one back in the shop ready to go, but it it already had VP Pro 8.0 installed on it. Is this OK to work with an IPO R7? or should we downgrade the VM...
  18. RITEL

    Upgrade 412 to 500v2

    We need to upgrade a customer from an IPO 412 (5.0.26) to an IPO 500v2 R8. The existing 412 has 1 dual PRI blade in it, as well as 2 vcm cards. Our plan is to use a legacy card carrier in the 500 so we can reuse the dual pri blade, plus install a VCM-32. Does anyone see a potential problem...
  19. RITEL

    One way audio after upgrade

    We recently had to swap out an IPO 412 running 5.0.26 software with a new 412. The new 412 was at 3.2 so we had to upgrade it to 5.0.26 before we could upload the backup from the defective 412. Ever since we did the upgrade the customer is complaing of one intermittent way audio problems on...
  20. RITEL

    replacing defective 412-help

    Tonight we are replacing a bad IPO 412 that was on 5.0 with a brand new unit that is coming up as 3.2. Can we just use the backup from the defective 5.0 412 and upload it to the new 3.2 412? or are there intermediate steps we must take? Thanks.

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