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Hi All, I have an equal balance of M3904 and M2616/display phones running off of my CS1000. The Corporate Feature works great w/ the M3904, but is there a way to get the same function on M2616/displays? A Tek-Tip Lover

Hello All, I'm a CS1000 administrator, but due to a recent layoff, I've been tasked to update the auto attendant at one of my sites. I can get into IP Office Manager, but I don't see anywhere to change the passcode to one of the prompts? Can anyone provide a few simple step by step...

Hi All, I have a polycom soundstation connected to an analogue port off of my CS1000. Dialing in/out - no problem, but if the caller hangs up, the call stays connected (no new dial tone). Anyone heard of this and knows how to fix? A Tek-Tip Lover

Looking for suggestions. Company installed a Polycom Soundstructure w/ an analogue card. I can't get them to go VOIP (I tried!!), so I have to connect to an analogue line. Got it connected today and on my side... The connection sound excellent!!! On the far end, they mentioned a hollow, muffled...

Hello All! I know, EOL, old, no longer supported..BUT I have about 20 M3904 phones still being used (along w/ multiple 2616s! I have the CTIA Adapter, but now I'm trying to find the Personal Dirctory PC Utility and more important.. WILL IT WORK WITH WINDOWS 7. Any help??? A Tek-Tip Lover

Hello All, I haven't posted nor asked a question here in a while so i'm glad to see you're still around. Wanted to know if anyone out there has a Star2Star setup? I'm using one at one of my sites and their starbox is sitting behind my firewall (to much of their dismay). Now, every time I have a...

Hello All, I am in the process of reviewing a quote to buy a new Avaya IPO IP500 (replacing a Partner ACS 509) The question is this, what should I also consider NOW (because the plan is to add an additional 12-14 phone in the future. These phones will be installed in another building that about...

Does anyone know if its possible to have two seperate MOH on the IP Office. I'd like to have one MOH that stays permanent and never changed, but another MOH that talks about upcoming events @ my locaton. I was thinking that if I can use the Internal MOH and an Externatl one together? A Tek-Tip...

Thinking of installing Soft Phones, anyone has a checklist of what will be needed. A Tek-Tip Lover

I upgrading an AT&T Definity 75 (YES FOLKS.. THIS THING IS STILL KICKING) to an Avaya IP Office. Does anyone have a check list they'd like to share on things to consider for this cutover. I'm looking for something like... 1- Who gets what type of phone 2- Who gets voicemail 3- How is the...

CP 5.0 Outlook 2010 Windows 7 Initially installed DeskTop Messaging and couldn't get messages to go into Outlook Inbox. Messages went into Call Pilot's folder w/out a problem. Noticed that if I went Mail-Email Accounts and Acct changed so that USE CACHED EXCHANGE MODE was selected; Desktop...

thread1553-1711294 This was posted already and I didn't see a resolution, so I'm reposting. Users are running Outlook 2010 and Windows 7. Call Pilot's desktop messaging seems to cause Outlook to Freeze, Fail or the internet connection drops periodically (then re establishes itself). No error...

Does anyone know how the change the default display (NORTEL) on an M3904 phone. I'd like to have my company's name displayed here? A Tek-Tip Lover

Hello Again!! Okay, who can tell me where I should look to resolve the problem of accessing the CONFIG-USER menu. I can get into CUE and access all of the menu options, however when selecting CONFIG-USER, I get a blank screen. A Tek-Tip Lover

After FINALLY logging into CUE, I have (6) options across the top to work with. I can access every drop-down except CONFIGURE-USER. When I select this I get a blank page... Researched before posting this and was told to try another search engine. So I've tried Google Chrome, FireFox and...

Hello All, This is my first thread in the Cisco Forum (I've been an active user/contributor) to the Nortel CS1K for years. I recently inhereted a site that has A Cisco Call Manager Express (CME) and Cisco Unity Express (CUE). Unfortunately, "remote" access was never setup prior to my company...

Anyone familiar with this product? I have a site that's looking into a reliable contact center. Small group of only 15 agents on an Avaya IP Office. Is this an overkill or is it worth the cost. Only interested in seeing reports on #of Calls and #of minutes agents on the phone. Any feedback...

Hello All, Not sure if this is the correct forum to post this, but does anyone have any experience with Blackbox's Star2Star IPBX. Considering using this to replace an aged Option 11 w/ Meridian Mail Looks good on paper, rates are great, but what about reliability and any faults that I just...

Hello All... Here's my question.. My company has (6) conduits leading into my building. Three are being used and (3) are available. We have a company interested in using (1) of our conduits for their own personal use, so my question is, "what's a fair amount" to lease condut space for? I'm...

Hello All, I have fiber running between my two buildings. A tenant is going to be occupying one of the building and has requested to use my fiber for their own personal use. Now, my company paid for the fiber, and although it is unused, we don't want to give it away... So my question is what's...