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We have copper lines in a number of our offices that are used for alarm systems, backup faxes, and failover lines for our phone system. Most of those lines are with AT&T, who has become a nightmare to deal with and they seem to increase their rates every month. Does anyone know of a good...

We had a power outage and now we have no music on hold with our Definity system. I checked the source and it is working fine. I tested music on hold with an internal call and an external call and I dont hear anything. Any ideas of what to check? Thanks

We are looking for a new phone system. We have 15 locations and approx 250 users. I have read a number of threads about what people recommend. So far I am planning on looking at these 4 solutions: Avaya, Cisco, ShoreTel, Digium. I know every system has it's good and bad. What system do you have...

Is there a way that I can block incoming calls from a specific number, so they cannot call any of our numbers except for one DID number? If not, can I block the number from call 3 or 4 DID numbers specifically? Thanks, Brandon

We have a company that we deal with whose number is 1-800-976-xxxx. The phone system is blocking us from calling the number. I did a 'list ars analysis" and see a deny for 1xxx976. So I have 2 questions. 1. Is the number we are trying to call 1-800-976-xxxx an actual toll free number? 2. Is...

Right now when a customer gets a users voice mail they can press 1 to bypass the the greeting, or press 0 to be redirected to the receptionist. How can I make it so a caller can press 2 to be transfered to another extension, but only make this work for two of the voice mail boxes in our...

We have an Audit VM system. Is there a way to setup a vmail box for a user so they can have a message that says press 1 for English (English voice mail greeting) or 2 for Spanish (Spanish voice mail greeting)? Thanks, Brandon

Our Terminal that we use to administer our Definity system just died. Any other options besides buying a replacement? I am planning on buying a replacement (if I can find one), but in the meantime I need to do some work in the system. Thanks, Brandon

We have a brief power outage (10 seconds) when the audix server came up, voice mail would not work. I noticed that the state of all ports is Foos. I tried busying out the each card as well as channel, but it still comes up as Foos. Any other ideas to try? Someone mentioned busying out the...

I'm sure this is simple, but for some reason my brain is not working today. I have 2 6408D+ phones each with their own extensions: 8942 8944 What I need to do is make it so that if someone calls 8942, both phones will ring and either person at one of those phones can pick up the call. If...

We just had a phone vendor install a brand new Avaya Office Essential phone system into a new building of ours. There are nine 1408 phones and one 1416 phones. We have a 4MB internet connection (up and down) that the phone system is using to route calls and for an internet/vpn connection to...

I am trying to setup our Definity so that users can view missed calls on their phones (6408D+). I have read on the forums how to setup the phones and I got done, but the one thing I cant figure out is, everyone says you have to: "In cha system-parameters feature page 2 set Maximum numbers of...

We currently have our system setup so that if a caller reaches a users voice mail they can dial zero to be redirected to the receptionist (attendant). I have a handful of users that need to have their voice mail setup slightly different than everyone else. I can do one of two things, whichever...

We are going to cancel our service agreement with Avaya, as it has become way too expensive. I hate not having anyone monitoring and.or fixing any issues we may have. I wanted to see if there are any other good options or service providers? Thanks, Brandon