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Inherited management of Merlin Magix phone system last year. Sales department informs me that they cannot dial international calls. Not sure if it ever was set up correctly. They did not dial internationally before so no idea if it ever worked. Have checked with PRI provider and we are not...

We have Merlin Magix with PRI. When calling outbound the only caller ID reported is our main number. This also happens when an extension is forwarded to an off site phone. This is a problem for our sales department who needs to see the caller ID of the calling party. We only need a few...

Have Magix 3.1 system with two 412 LS-TDL boards. 2nd board has logic port 8 assigned to 808 which users can access with #9808 that activates the PA system. logic port 7 is setup as a music on hold input line 807. logic ports 6 through 1 have analog lines connected and possibly a line from the...

Merlin Magix Release 2.2 Version 7.2 Certain users cannot dial an outside line - they get a warble tone only. Internal dialing is fine. No operator console phone on system. How do troubleshoot/change the restriction. Can this be done at the extension? I am assuming it is an outbound call...

I have a Partner II system Release 4.0 and the expansion processor with a 20 mail box Release 3 mail module. We currently have the names and extensions for everyone in the main greeting. It is way to long of a greeting now. Is there a way to have the directory in a submenu (for the comapany...