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G3xV13: Software Load: R013x.01.2.632.1 Issues: When instructed Vector Step 11 Vector below routes the caller to an off-site number, however when a caller is routed that way it's counted as a “Flow Out” call which negativity effects the departments In Service Level %. Question: Is there a...

On our S8300 Attendant console our operator is receiving many calls from our main number VDN on the "Operators Console Individual Calls Waiting Line". Isn't this line programmed to receive calls on the Console Extension and not from the Main Number VDN? Is this a programming issue in the hunt...

On our S8300 Attendant console when our operator is on a call and a 2nd incoming call comes in, her phone is not ringing and the “Call Waiting” light does not come on the Attendant console resulting in a lot of abandoned calls. If she puts the 1st call on hold or hangs up, then the 2nd ringing...

S8720-013-01.2.632.1 How can I reset my modems when I TEST it says modem in use When I reset i get the say message. THANKS RESULT DESCRIPTION ____ ______ ___________ handshake ABORT Modem in use, try again later offhook ABORT Modem in use, try again later Test Modem Results...

S8720-013-01.2.632.1 We have 2 servers amd our web interface it currenlty says duplicate server unknown. Our back up server was always listed? No changes have been made in our configurations how can i troubleshoot and fix this issue. Thanks

S8720-013-01.2.632.1 Issue: Our BP cannot RAS into our servers. Question: In the Server Configuration under the "set modem interface" it is asking for an IP address, is it asking for the modem IP address? THANKS

We have a s8300 with g700 CM 3.1 Issue: We need MSP and other features turned on in our switch but our Avaya BP cannot dial in to administer the changes via the modem connection. They are RAS into our server and can connect to the modem, however once connected they cannot see the switches...