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I've just inherited the management of an IP403. It currently runs standard POT phones. The owner wants to open an office an adjacent bulding that has a single CAT5 cable link back to the IP403, but he wants to add about 3-4 phones. What I'm thinking is using the cable to connect to a switch and...

I've had call centre reporting working for over a year now. We had a problem with one of the reports. As the PC the reporting was running on I decided to upgrade this. All installed and I can log into the webpage but the system will not connect to the BCM to pull the data down, it says invalid...

I am currently running a BCM400 with call center. I have reporting setup on a host pc and now need to move it to newer hardware. I cannot seem to find any instructions on the best way to do this. Any help in this mateer would be most approciated.

We have a BCM 400 with Call Centre. During the day calls are routed to a call centre fine, and at night an out of hours message plays. All this works without fault apart from one thing. We have changed our opening hours and I changed the message in the AA company greetings section. The next time...

We have been using a BCM 400 with call centre for a few months now. The problem I have is the call centre manager gauges her staff on when they log onto their phone in the morning. The problem I have is the time the system is reporting back as the agent logon time s not the same as the time the...

I've just enabled auto answer on our call centre and it seems to work fine apart from when internal calls are taken at the call centre. When this happens if the internal call hits the agent at the same time as an auto external call it seems to take priority and cuts the external call off. Is...

We have a BCM 400 with the contact centre. I want to have LCD wallboards, but cannot find anyone who does them. I've managed to get into the Mysql database that logs the data with a view to doing it ourselves, but does anyone know anything about the data structure to interpret the data.

We have a BCM 400 with the contact centre. I want to have LCD wallboards, but cannot find anyone who does them. I've managed to get into the Mysql database that logs the data with a view to doing it ourselves, but does anyone know anything about the data structure to interpret the data.