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Dear All, i have an issue with a client who have the below IP Office 10.0 OneX Portal Server 10.0 from inside the LAN, i can connect using the OneX Mobile Application and everything is working fine. the issue i'm facing is from outside the LAN, i'm not using an SBC or a VPN. i'm going...

Dear All, i'm having a problem at one of my client site. he has DID range with some of them not assigned and wanted the caller to hear an announcement saying that this number is not a valid number. i simply went to the DID/ISDN intercept Treatment and added an announcement XXXX the issue is...

hey guys, i hope someone can help me with this When a caller calls the emergency line, the call is routed from Cisco to ANS which in turn setup a bridge conference with 3 different departments (Hunt Group). In case of another call, a new bridge conference is created. If the first bridge caller...

i have a big issue on of the my sites, its a S8400 with G650 and suddenly out of nowhere the server crashed completely. i tried to connect to the service port but i'm getting destination host unreachable form 192.11.13.6 and i even tried to reset the BIOS by the shorting method. now my question...

i'm trying to get the BCMS server working but i'm always getting error 7013. its a G450 with S8300 CM6 and i created a super user with profile 18 to use it as the BCMS login. i tried the login it self and its working i can list bcms but when i try to start the application bcms server i'm...

Dear All, I have an issue with a G-450. Suddenly the announcements stopped playing meaning that when you dial ann. Ext. it gives nothing. The ann. Files are there in the media gateway. When i copied them to my pc they worked well. I did a list trace on the ext. i was testing from and found...

hey guys, just a small question. i'm trying to setup the BCMSvu Server Software and configure it to connect to my CM6 Aura System. the TCP\IP choice is dimmed and when i start the software it says it's not detecting a hardware key. do i need one ???

Dear All, we're having a problem with our system with the SIP Trunk service provider. we have an S8300 on a G450 and SIPERA SBC. who ever try to call our main number is getting number not found. we opened a ticket with the service provider and he informed us that he's getting an error 403 from...

Dear All, i'm working on an installation of S8300 with G450 and the PSTN link is coming SIP and i'm facing issues to configure the SBC Sipera. can someone help ?

Dear all, can someone help me to clear the below error. its related to a Hard Console 302 model its giving the below error Mtce Name Alt Name Err Type Aux Data DIG-LINE Attd23 769 40989

Dear All, i'm facing a problem with a system running R013x.01.2.632.1 on S8720. today morning an major alarm appeared with LIC-ERR. when i tried to login the system i found this message License-Error: Feature Usage Exceeds Limits System Administration Will Be Blocked in Approximately 30 days...

Dear All, i would like to know if there's a backdoor in which i can get the license file and authentication file from the running server ??

Dear all I installed an IP trunk between Avaya Media Server S8720 (CM3.1) and Cisco Call Manager Express 4.3. the IP trunk is working properly. I configured the Cisco CM as SIP Server also. I can register the SIP Server from any client. I can call from SIP client to Avaya Stations without...

hey guys i need help with the following problems. i have a costumer with S8720 with CM 3 and they have witness contact center 7.7.3 for the call center. the scenario for the management they have audix-rec programmed if they need to record a call. what happens that when they are on call and...

Hi I have Avaya S8720 installed in location A linked to another PBX S8720 also in location B via H.323 trunk. B is linked to Definity-Location C via ISDN (PRI/BRI). When user call from location A to user located in C: he dont hear a dial tone, just when he answer the call, he begin hearing. Any...

Hi I have installed IP Softphones for Agents, and it's working properly, but I faced a problem: the Missed calls appear as name only without Extension Numbers, not like the incoming and outgoing calls!!!! Any idea? Please

What is the different between: 3000.1: ACSS Small and Medium Enterprise (SME) Communications Exam and 132-S-916.4 - ACSS Small and Medium Enterprise (SME) Communications???????

I have a customer with S8720 (CM3.1) and implementing a Witness recording solution. In the Witness Server system overview page , the CMAPI link with the AES Server is down. But at the same time, calls are been recorded successful. Can this be OK or Problem????

Hi all I have a customer hospital with S8720 (CM3.1), would like to have one button click to intiate a call to x numbers of doctors on mobile. Please help...

hey guys, i have a hospital customer with s8720. the issue is that they have a trunk group CO lines. when the member is busy for outside call or incoming call it doesn't release after the call is finished, it keeps giving active. any idea what is the problem.