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Hi I've this scenario. made a CDN (500) on a cs1k 7.6 Acquired this cdn on AACC 6.2 in the master the value cdn 500 execute a script In the script just a route call to an external number (the external number is a variable from a db which we control by an android application, that's why i...

HI working on a cs1000 7.65. When on i2002p2 for outgoing calls i push zero i go through the route 10, i was asked just for 5 tn to go on a different route when pressing the code 0. How can I do? the 0 is : REQ: prt TYPE: dnb CUST 0 DN 0 DATE PAGE DES DN 0 TYPE NARS NTBL AC1 the tn...

Hi I have a problem with the Avaya Aura Agent Desktop. When I try to login an agent with voice contact type i get the error as in the below link: https://dl.dropboxusercontent.com/u/105852676/AAAD%20error.jpg It says that i have not a voice terminal associated even the agent possesses a voice...

Hi!!! I have this problem: I am using a softphone 2050pc and the agent is logged on the AACC, it happens sometimes when we have some idle agent on the skillset that the call is mute for both sides. Otherwise if we are in quees never happens this situation. I have checked the call by call and...

Hi We are in this mode: The AACC version in use is the 6.3 SP10 This issues started after the upgrade from 6.3 sp5 to 6.3 sp 10. The AACC is integrated with cs1k via AML We have this scenario: A call arrive to the Agent on the ACD. After the answer, the operator transfer the call to an...

Hi I have the following problem: When a call goes to avp for IVR choices we do have a return CDN to AACC to excute a script. The script is with no welcome message, goes directly to the operator if not queued. Happens that if we don't have queu the call is mute, both the operator and the...

Hi when trying to make a new dch i'm getting this error SCH5508 Same card and port number has been used. Severity: Info I do this with ld 17 REQ chg TYPE adanhttp://tek-tips.com/threadminder.cfm?pid=798 ADAN new dch 164 CTYP msdl MG_CARD 32 0 4 PORT 1 SCH5508 I have another dch on the...

Hi I am on cs 1000 system and AURA I need that an agent at the end of a call on ACD goes automatically in NOT READY STATUS. I have raised the time on the call presentation "after call, break for n seconds" Of course the agent doesn't receive the call, but can't see on the phone the not...

HI We do have a cs1000 7.5 with 8 cabinet in each of these we have a Miran card, all of them with 8 channels and a total of 248 ran conn. We use Aura 6.2. This configuration is not enough for us, we are looking for something else, we do know about MAS which is the new system instead of the...

Hi We are upgrading our server AACC from Aura 6.1 to 6.2 sp5. The first step from 6.1 to 6.2 went ok then we started to apply the patches first one 1015:ok The second one 1020 had problems, when trying to install the first patch: AvayaAura_CCCC_6.2.205.51-0299:Patch.msi. This is part of a...

Hi!!! Using a CS1000 e 7.50. If I assign to a TN already configured some more RAN connection, after when I want to check how many licences left with the command slt in ld 22 i have not increased the used licences counter, the same if i decrease the RAN conn . If i do a sysload then i have the...