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We have a prospect with a BT IPOffice which was installed a few months ago. They have fallen out with BT and have asked us to move the system - Can we move it and get BT to carry out a Maintenance Acceptance Test or would be be better off keeping well clear? Many thanks

any thoughts from experts or others on this? Standard configuration system on ISDN30, no IP. 10 extensions. Has been happy for several years but now triggers a reset of the keysets, on average every 24 hours but maybe twice one day and then not for three more days. It is not a full system...

Hello all, We are using Gamma SIP trunks and an IP500 9.0.0.0 build 829. If we set up the SIP trunk on our WAN and make a call in on the ISDN, forward it out over the SIP, it displays the CLI of the incoming call which is what the end user wants for the out of hours support mobile. If we load...

Hello all, Customer was using analogue lines and *21* diversion for calls to out of hours support mobile. Happy customer. Now they have IP500 R9 on ISDN and forwarded calls present the bearer number. Not a happy customer ! We have a pair of Gamma SIP trunks and have now requested 'CLI...

Help appreciated on this - IPO on R9, external MOH On making a selection from the AA, caller hears MOH is there a way of getting caller to hear ring tone ? don't really understand whats happened because I am sure (and customer is too) that for the first day the callers did indeed get ring tone...

Hi All, New IP500 R9 Customer wants calls in to go to AA with 5 groups. Out of hours, all calls to go a mobile. I can’t work out how to set ‘night service’ with a single button – Setting each group in/out is rather long winded and I can't see how to set a sort of night service on the AA They...

Hello, I am sure someone has a neat solution ! Customer with IP500v2 has an Access database with around 5000 customers and would like to know who is calling before picking up the phone. It doesn't have to be live data, an export every couple of weeks or so would still give a 99%+ hit rate. The...

Here's a good one for you all. IP500v2 with customer using ISDN30, first party TAPI to dial out from customer database (Filemaker) Over the course of a Friday in March, weekend and Monday there was a series of 8 hour calls to two numbers, one the main number of a client and one the DDI (The...

Can anyone help with this one ? Calls in via ISDN2 are able to fire up the database record but SIP calls are not. CLI is presented to the phones correctly, and TAPI data seems to be showing correctly in Monitor but something is not quite right. IP500v2 7.0(23) with SIP on LAN2 and data network...

Maybe someone can help, I have run out of ideas. Phone Manager on the old IP403 worked fine but now system has been upgraded to IP500 R8 phone manager is 4.2.40 some users are losing their settings. There about 15 PCs and the default profile is stored to a shared drive which is the default...

Two sites connected via SCN, but site 2 has bandwidth issues so the third call is unintelligible. Is there a way of setting the site 1 so that the third and fourth calls go out over the ISDN? What is the best way of minimizing the bandwidth used? Thank you.

Hi all, Customer is a busy call centre, answering calls on behalf of several companies. Calls in go to hunt groups and then go to an agent. A TAPI command pops a script and Phone Manager is also used as a quick reference if they need to find a number (to save going in to the main database)...

Hi all, Prospect wants callers to be able to pay bills by credit card, without any human interaction. This needs to link in to the bank processing systems. I would imagine that VM Pro with TTS would be able to handle the front end but I don't know about the back end integration. There must be...

Hello, Will a UK spec unit on analogue trunks with the CLI card push CLI through to a SLT DECT handset? Many thanks

I know that this has been discussed before but couldn't see a definitive solution. IP406 on 3.2 (tried 5.0 too, but have an Alchemy Phone 30 unit in the stack) Calls out from the VC are fine, calls in fail. Routing is OK, if I plug in a Cybergear Gold I can recieve a voice call on the DDI. If I...

I have not been able to set up remote recording of greetings for the AA. I have a DDI pointing to a user with the user forwarded to *8101, but it doesn't connect the call although forward to *17 goes to voicemail collect as expected. Any help much appreciated.

We have a customer who is successfully using the TAPI interface to dial from a FileMaker Pro database. They want to move the database off-site and use Terminal Services for database access. You can see where I am going with this one can't you ? Does anyone have any idea how to dial from the...

Quick Edition running 4.0 (2520) Three handsets in main office all work fine Handset in remote office works fine mostly ! Once a day or so, the remote office phone which is in Teleworker mode loses contact with the head office phones (and vice versa). The phones can be pinged from PCs so the...

Can anyone help me with this one ? VM Pro has been working fine for 5 weeks but I needed to change a couple of items. When starting up the client I got "There was a problem opening the call flow database" although the auto-attendant was still working fine. So I removed the VMPro application...

Just upgraded to 4.1 so phone manager lite 4.1.14 Now if I press F1 to bring up the call window, tab to move the curser to the Name and a letter to bring up the directory nothing happens. If instead I go F1 then type a letter in the Number field, it brings up the directory. This is on all PCs...