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In the process of installing IP500 4.1.12 and about to cut over the the T1's. We have a dual PRI card and the IP Office is giving us an error message " The number of channels configured on the universal PRI lines exceeds the number of licensed channels" I have never seen this before. I'm used to...

If you have the same agent in multiple hunt groups within CCC shouldnt you be able to see the individual agent status within callcenter view? I have the same agent in two different groups and when the agent logs out of group A and logs into group B I lose that agents status in group A. As a...

I know that out of the box the IP500 supports 1 music source. I also know that I can use a product from skutch electronics to support multiple musis source if all lines coming into the system are copper. I have 10 copper and 2 PRI's and I need multiple music sources. Has anyone every come across...

Two IPO's networked via point to point in the US. I have a fax machine using a station port off one of the IP Offices and assigned a DID. The DID is from the PRI at the other end of the network. So when I go to fax out I go over the network, get dial tone and then can not complete the...

I have two IP Offices networked via a point to point. The IP Office is running at 4.0.7 and I have Cisco 1841's at t each end of the ptp. This point to point is only used for voice. At times we are gettng packet loss of 60/70% which causes the end user to see a call coming in on their display...

Anyone running into any problems of random reboots with 4.0.7? Thanks

I have two IP406 running 4.0.7 with VM PRO running 4.0.18 centralized. All calls come into the main site and are funneled through the Auto Attendant. All calls for the remote location also hit the auto attendant at the main site and come across the Point to Point to the remote location. All...

IP406 version 4.0.7 vm PRO 4.0.18 I'm recieving complaints that some users voicemail are being cut off in the middle of the message. I adjust message length time but that did not resolve the issue. Any thoughts?

Two IP406's SCN with advanced networking licenses running 4.0.10 and VM PRO 4.0.18. We are seeing some calls getting dropped on pick up and on the transfer into groups. Anyone run into this? Doesn't happen all the time but happens enough to be a big problem. Thanks

I have two IP406 networked with centralized VM and just recently invested in the multisite ECAS software. I was told I would be able to get the number of calls that went to a specific group, number of answered calls in that group along with number of calls that went to voicemail. I have not...