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  • Users: onlyfones
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  1. onlyfones

    UNKNOWN Caller ID(CID) when IP Agent calls customer

    Afternoon all- We are using IP Agent(IPA) Telecommuter Rev 4. Our IPA's are all local to the switch. When I call members from inside HQ using IPA application the member sees the CID info. When I call the same member number from remote location the called party sees Unknown or Unavailable...
  2. onlyfones

    Agent Trace By Location

    Afternoon- What is the proper way to use Agent Trace By Location? Do I activate an agent, wait for some period of time and the pull up a report for that period of time or after activating can I then, immediately search for data? When I put in an agent that I know worked the 21st and the 28th...

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