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Integrating a Meridian 81c pabx with Genesys
Would anyone know of a way of Genesys being able to report on more than the 2 keys,as this is the ast limit for the tn. Another issue is if an agent needs to send a call 'back' to a certain menu of the ivr,Genesys apparently requires a different dnis number for reporting.As far as I know the...- rockin
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- Forum: Nortel: CS1000 (Meridian) systems
