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Setting up a ShoreTel system in a Health Care facility. A Nortel system is currently in place and the following occurs for 911 calls. If 911 is dialed from a telephone set the call is routed to the operator. If 9911 is dialed the call is routed to the local authorities. Is it possible to change...

I have an ACD built - it is used in place of our attendat console. It is working correctly for all calls coming in over our PRI. However, the main phone number for the facility is a Ground Start Trunk with 8 other numbers in a hunt group. When call comes into the main number it enters the ACD...

How do you determine what extension an Analog Trunk will ring to? I have attached the print out of the trunk. ES TN 004 0 01 06 TYPE COT CDEN 8D CUST 0 XTRK XUT TIMP 600 BIMP 3COM TRK ANLG NCOS 4 RTMB 0 5 NGRP 1 SIGL GRD SUPN YES STYP PSP AST NO IAPG 0 CLS UNR DTN CND ECD WTA LPR APN THFD...

Hi Folks, My PBX has night service group numbers defined, how can I determine what those numbers are? Currently one of my trunks has NGRP 1 - Is there a way to identify what extension the 1 is refering to. Here is a print out of the trunk. ES TN 004 0 01 06 TYPE COT CDEN 8D CUST 0 XTRK XUT...

We recently implamented an ACD at our Help Desk. It works greate. However, we are having an issue with the message waiting indication on telephone sets where dn's appear on multiple phones. If I remove the appearance from other phones the message waiting indicator will work on the marped set. As...

I created an ACD group and want to use agent ID's, however once the telephone set is programed and I attempt to log into the ACD queue it will not log me in. How do I define the agent ID or position ID?The ACD is built the following way... TYPE ACD CUST 0 ACDN 5053 MWC NO DSAC NO MAXP 12 SDNB...

I created an ACD group and want to use agent ID's, however once the telephone set is programed and I attempt to log into the ACD queue it will not log me in. How do I define the agent ID or position ID? The ACD is built the following way... TYPE ACD CUST 0 ACDN 5053 MWC NO DSAC NO MAXP 12 SDNB...

I have an ACD setup where the FRRT and SRRT is a RAN route. Once the recorded announcement plays I would like the caller to simply press a number on their phone in order to be transferred to another number (voicemail). Is this a possibility through routing. I don't want the ACD to transfer the...

Has anyone ever seen these error messages in Succession 4.0 and if so how did they resolve? 08/10/07 23:10:43 LOG0003 SIPNPM: ITG2107 Proxy Server / Redirect Server <10.10. 110.11:5060> unreachable (7) 08/10/07 23:10:43 LOG0004 SIPNPM: sipNpmKeepAliveResTimerEv: Secondary proxy <10...