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We just installed an IPO R9.1 with VM Pro and 80 users, all 9611G phones. They are spread across three separate offices. We are having an issue with the soft keys on the phones at the satellite offices. We are utilizing visual voice and the soft keys are very slow to react, for instance when you...

I have an IPO 500 V2 R 9.1, I have a queued HG group. Have it set up with the ability for the caller to press 1 and go to mailbox during second queued message. I would also like to be able to have the caller transferred directly to the mailbox when all agents are logged out and I cannot seem to...

Hello, I have a customer who has a Mitel SX-50, it is a small hotel and the lines are currently set to GS. They are wanting to switch to LS lines. I noticed the card is an LS/GS card. Can anyone tell me what is involved with changing this, is there a strap on the card and programming involved...

We have started an install at a customers site. They supplied a new server for VM Pro that is running Server 2012 standard 64-bit. (We generally install a Windows 7 tower) Originally we had an issue with not being able to record .wav files, such as greetings. My tech was able to get that...

I have a customer where we just removed a Partner system and installed an IPO R8.1.56 with VM Pro. The issue that I am having is that they have an OPX line that originates from their main facility and it is ringing the IPO intermittently when someone calls that number. The phone system at the...

Was wondering if it possible to rollback an SD card with R8 on it to R7. The reason that I want to do this is I want to utilize the vmail to email that was included in R7 that they now charge for in R8. Thanks for your input.

Hello, I have a customer who has an IPO 500V2 running R7. They currently have approx 100 phones running in an IP configuration over a VLAN set up by their IT folks for us. They are interested in having some of their employees telecommute. I was wondering how you folks have accomplished this...

We have an IP 500V2 with R 6.1 installed on it with a 20 port Vm Pro. There are currently 2 PRI circuits connected to the system. All calls are answered by AA and a choice is given to the caller to go to the Hunt Group that has queueing. There are 6 extensions in the hunt group. This Hunt Group...

Have a customer that we installed an IP500 V2 w/6.1 software earlier this year. The system is in a large physicians office where we have a calling group set up along with a vm box for the group. The issue that we are having is more than one person can log into the mailbox at the same time. On...

Hello All, We currently have a customer who has a 412 and a 406V2 running 5.0.8 software. We currently have them connected together via SCN. This was our first foray into connecting 2 IPO's together so it was a little odd how we connected them. We have the WAN ports on the backs of the systems...

Went to a customers site last week to swap their dialtone from One Communications to Comcast. Caller ID worked for a week and now does not. If I connect a SL phone that displays Caller ID it works fine ahead of the Partner system. When I connect my Buttset to a Comcast Line I hear the data burst...

Hello All, I have a customer that I have quoted an IPO 500 6.1 to. I attended a meeting with the customer and their IT manager. I was informed that they are using MS Exchange Server 2010. The IT manager told me that it is quite a bit different from previous relaeases; 2007, 2008 , etc. I...

Have a customer with an IP500V2 6.0.8 software with VM Pro. The system is erasing messages at will. Also cannot seem to get Vmail to Email to work with any consistency. If I go in to services on the PC and stop and then start the voicemail service sometimes it will send out the messages in a...

Installed a IP 500 V2 R6.08 and VM Pro running on XP Pro about a month ago. First problem that popped up was could not do voicemail to email. Called Catalyst and they said that Avaya is aware of issue and is working to resolve with possibly a software upgrade that was supposed to be available Q2...

I have an issue where Outlook Express constantly has a window that pops up that asks me if I want to compact files. How can I stop this from happening? Thanks for your time.

Have a customer with two sites, one is a 412 and the other is a 406V2 with a VM PRO at each site linked together via SCN they are currently at 3.2.54, and we would like to upgrade them to R5. Are there any things that you folks feel that I should look out for? We have mostly analog sets, and...

I recently installed a PRI on a Magix Rev 1.5. I am having a problem with dialing out. It takes approx. 10-12 seconds before it completes the call(when I start hearing the ringback from the distant end. Before installing the PRI the customer had a T1 broken out to copper lines with an Adtran...

Let me start off by saying I know just enough about computers to be dangerous! I use OE express for my email. Recently I have the popup come up when I am in my email (OE) program that will say that microsoft can compact my files/emails to save space. If I am typing an email and this comes up my...

Have a customer with a 412 4.1.15. System has approx 140 single line analog phones and 30 digital. 4 T1's and 30 analog trunks and 20 port VMPro. System is on it's own network. The customer is a collection agency and they have quite a bit of call volume, installed system approx 18 months ago...