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I have recently replaced a defective M2008 set with a new one. There is NO display nor program key (07). I have checked the CLS and all appears to be okay. There was no power supply connected. Do I need a power supply? If so what is the power rating? The original set was a NT2K08GL. The new set...

I have a customer with a BCM50 Rls 6.0 On three separate occasions, I've had to reset the BCM50 due to the voice ports on the voice mail locking up. When I access the BCM Monitor it displays the port as HELD. As a result 'one' voice mail user is locked out of their voice mail. When he/she...

My customer currently has a BCM400 with 3.7 software and wants to upgrade to 4.0. At the same time they would like to replace their current hard drive. What software components will I require?

I have a BCM50 and I am attempting to change the LAN default IP address to the one that the customer gave me. It will not take. I entered the new IP address plus the IP gateway. The gateway changed BUT the LAN IP did not DO I needto reset the BCM when I do this?

I currently have a BCM50 6.0 with (8) VoIP Gateway Trunks. I want to split the eight trunks into 4 + 4 in order to reserve "x" number for interoffice and the remaining for outbound access Is this possible? JIM

I currently have a BCM400 with an off premises extension that terminates onto a line of a BCM50. I can dial into the LDN of the BCM400, (dial the OPX of the BCM50) and call is answered via the AA and I am able to dial the internal extension fo the BCM50 - no problem. But when an extension...

I am having a problem with downloading the smart updates from the AVAYA site. I do have full access. When I select a particular update, I then select the zip file and where it goes is beyond me. I would appreciate any input as to what I may be doing wrong. Thanks JIIM

With reference to BCM50 pre 6.0 - you could do a Feature 9*8 and obtain the various features activated on the KSU. This does not seem to be the case on 6.0. Am I missing something? As well does this mean you won't be able to activate the key codes via telset? Thanks JIM

I formerly had a Norstar matrix that showed me the software version code (i.e. 30DuF01) equated to a MICS 6.0 etc. I would simply logon using Telset and then obtain (30....) code and then look this number up on a chart. I was wanting to obtain this same information for a BCM (in lieu of logging...

Currently there has been an influx of toll fraud access on a Call Pilot 100. While caller appears to be dialing out via the mailbox's outbound transfer (enabled). I understand how this can be BUT I want to know if a 'fraudster' can access remotely to change this option from 'N' to 'Y'? Thanks JIM

I formerly had a Norstar matrix that showed me the software version code (i.e. 30DuF01) equated to a MICS 6.0 etc. I was wanting to obtain this information in lieu of logging into BCM via laptop. I would simply logon using Telset and then obtain (30....) code and then look this number up on a...

I have a customer with a BCM50 and PRI. Is there anyway that I can restrict a portion of the outbound access - similar to Line Pools? The PRI is fractional; in that we are only using 9 channels for incoming and outgoing. Inbound we can direct the TELCO Provider to allow only a certain number...

Have a BCM50 with DTI/PRI - if a set's target line is programmed to ring - and the USER puts the set in the DND mode. Will the incoming line targeted to that set give a busy signal? If not, is there anyway that we can busy out the line incoming? Thanks JIM

Hello Would anyone have the link (or location tavb) to the AVAYA site - in order to download the latest BCM pathces. I have access to the site but have become frustrated with how to manoever within it. Thanks in advance JIM

I currently have a BCM 400 version 4.0. I am trying to connect SIP trunking with an outside SIP Line Provider. I have purchased and downloaded SIP Trunking key codes for this purpose. But I am having difficulting with the necessary prompts to activate them. Is BCM 400 version 4.0 compatible...

I am experiencing a problem with a BST Doorphone on a BCM450. I have verified all of the neccesary programming and all appears to be okay. I have it programmed for BOTH. What is happening is that it will ring the set (I do not pick it up in order to see if it will page) and the result is: 1...

Currently have a BCM450 Rls 5.0 and I have attempted to install a NEW doorphone. I have it programmed for both (ringing and paging) I applied the remaining default programming, however it keeps locking up. When I press the button to call the designated DN it will ring the DN, sound the chime...

I have a CP100 3.0 where the customer is complaining of slow/delayed notification of messages in their mailbox. i.e a message that was left yesterday, is delayed and appears a day late?? JIM

Can you activate a keycode by using the telephone set I believe the Feature is 9*8 ??

My central office lines are randomly locking up to VM (cp100) The CO Lines have been checked for COD (cutoff disconnect) and Lines are programmed for SUPRV Any suggests? JIM