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Hello, I am trying to get used to Avaya's short codes so sorry for all the questions. I would like to put a soft key on everyones phone to page a person's intercom. I would like to hit a soft key then the persons extension to page them. I put the following codes in the action field...

Hello, This may be an easy one but it has me stumped. What is the shortcode to transfer a call directly to someones voicemail? I have it as *88nnn.....#N.....Voicemail Collect. When the agent hits the code (*88) then presses the key for the other agent it transfers the call to the voicemail...

I just hooked up a Digital 30 box and upgraded it to firmware version 6.0(5) I was working with 2 DS-8's and now I need to upgrade. I removed the DS-8's and defaulted everything. The 500 software is 4.0(7). After I hooked up the DS30 my caller id is only 5 digits and some of the phones need...

Ok, this is probably a very simeple question but I cant figure it out for the life of me. I have 4.0 and VM pro on a IP500. I want the incoming group (1) to go directly to a VM module. When I put VM:xxxx in the destination spot it makes the # look like a bad # and will not go through. When I...

I have a .cfg file that was made in 4.1. I need it in 4.0 since I do not have the 4.1 manager software. I know that 4.1 has not been release but is there any other way to convert it? When I try to load it says that it was converted in 4.1 and will not accept it. I know 4.1 is beta so getting...