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  • Users: hbsurfn
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  1. hbsurfn

    Duplicate Phantom User Profiles

    I have a multi site server edition on r11.0.2. I was having a network issue with dropped packets that could have been related to the LAN 1 port on one of the IP500's. I replaced the IP500 with a cold spare that had never been configured. Installed modules and SD card in new unit and it came...
  2. hbsurfn

    VM Pro Leave Message DTMF

    Anybody know if possible to disable or ignore DTMF/Key press actions while caller is leaving message in SE/VM r9.1? No Breakouts are configured and having an issue with callers inadvertently or purposely pressing keys while leaving messages which stops the recording and brings up various...
  3. hbsurfn

    VM Pro Modules Disappear

    I've have had this issue on SE 9.1 and now on an r9 IP500/Windows VM Pro. When I open the VM Pro client some of the modules I have create are not visible. The call flows work fine but I cannot see them in the VM Pro client to be able to edit them. Anyone else had this issue? If so, any fix...
  4. hbsurfn

    Web Self-Administration

    Does anyone know in r9.1 if there is a way to globally enable user Web Self-Administration, or do I really have to go into each user profile and enable? 600+ users here. ACIS ACSS APSS CompTIA Convergence+ CCNA CCVP I'm also ShoreTel certified :(
  5. hbsurfn

    9611 Reboots

    SE 9.1.2. I have a high volume call center where last week I switched agents over to a force login and to logout on missed queue calls. Ever since, I have a group of agent phones that will reboot every hour. Example, phone reboots at 5:39, 6:39, 7:39....Phones have been in place for 2...
  6. hbsurfn

    Server Edition Hunt Groups

    About 1 out of 10 or so times when using Manager to pull a config from SE, the config will show zero hunt groups in the config (I have 25 hunt groups). If I immediately close the config and pull another one I will see all 25. Problem is the one time I didn't catch it and merged, it deleted...
  7. hbsurfn

    Salesforce Plugin Question

    I have the plugin working with Firefox. My question is the user takes a call and it pops the account in Salesforce, what should happen if a second call comes in? Should it pop and open the 2nd account, or stay on the first? The customer is asking for it to open the 2nd call account info. My...
  8. hbsurfn

    Polycom VVX 310 IPO r9

    Anybody have these SIP phones working? Not seeing them on any supported endpoint doc. ACIS ACSS APSS CompTIA Convergence+ CCNA CCVP I'm also ShoreTel certified :(
  9. hbsurfn

    32 Site Limit

    Has anybody on here hit the 32 site limit? If so, what happened? Could I use SIP trunks and create dial plans for anything over 32 SCN sites? I am looking at a Server Edition/hybrid/distributed branch model with around 800 users at 39 sites. ACIS ACSS APSS CompTIA Convergence+ CCNA CCVP I'm...
  10. hbsurfn

    Hunt Group overflow with SCN

    3 sites, 2 r7, 1 r8.1. Can't seem to get hunt group calls to overflow over SCN to remote site. Collective hunt group with 4 members rings for 12 seconds then overflow to sequential group at another site. I see the call hit the remote user for a split second and stop, then ring sequence starts...
  11. hbsurfn

    Viking CPA-7B

    IP500v2. r8.1, combo card analog port. Replaced a Viking PA-2A trunk port paging with Viking CPA-7b extension port paging. Analog ext port set up as paging speaker with Bogen WMT-1 transformer. Tried setting as regular phone immediately goes off hook, set as IVR and shows disconnected. Dial...
  12. hbsurfn

    9508 Speaker Phone Feedback

    I have another issue with 9508's. This is a recent install on r8.1.52. The users complain of and I have witnessed feedback when using the speakerphone on intercom and conference calls. Issue doesn't seem to happen on regular inbound/outbound calls, just intercom and conference. Anyone else...
  13. hbsurfn

    Voicemail to Email Question

    I have voicemail to email working fine sending an alert to the users email. Customer doesn't want the VM attachments on his Exchange server. Does anyone know of a way to add a message to the body of that outgoing email. Customer would like to say something within the body of the email like...
  14. hbsurfn

    r8.1 9630g Issue

    After upgrading to 8.1 I am having an issue with 9630g phones. After the phone did it's firmware upgrade, I plug a PC into the phone and power up the phone, the PC will get an IP address, but the phone will hang on DHCP. If I unplug the PC the phone boots up fine. After the 9630 boots and I...
  15. hbsurfn

    VM Call Flow Issue

    This has happened randomly a few times over the past month at a busy call center install I did in May with 8.0.43. I have about 200 toll free numbers routed to various DID's and an average incoming volume of over 1500 calls per day. My incoming call routes go to a short code, which does a...
  16. hbsurfn

    8.0.16 to 8.0.43

    Upgraded to 8.0.43 to fix Intuity Embedded VM bugs. Upgrade completed, file transfer stopped on first file. 9508 phones are showing unplugged in SSA. I can call in and calls do go to VM, but no phones work but analog. I am still within the 90 entitlement period and licenses show valid...
  17. hbsurfn

    Intercom

    Is there any way to make the Intercom feature work like it did r3.2 so you don't have to press the "done" button after dialing the intercom extension? Swear I figured out a fix once before but can't remember it. ACIS ACSS APSS CompTIA Convergence+ CCNA CCVP I'm also ShoreTel certified :(
  18. hbsurfn

    Salesforce Plugin

    Does your Salesforce.com need to be at a certain level for the softphone plugin to work? I keep getting an error saying that it can't connect to the Salesforce AppExchange. I have tried it with Firefox, Safari, and Chrome and the softphone doesn't even show up. In IE8, it tries to open then...
  19. hbsurfn

    406v2 Won't Upgrade

    I've done this a hundred times but never had this issue. I'm getting "All Units Failed to Transfer". Before I get the usual responses here's the details: Trying to upgrade 3.2.53 to 5.0.26 48 megs of mem from AT command password is password Get the same error if its 406 or modules I'm using...
  20. hbsurfn

    LAN/WAN Question

    I have a customer who has the LAN port connected to their network, and the WAN port connected to a private test network. They have IP phones on both sides. When a set on the LAN calls a set on the WAN, the call connects but there is no talk path. Am I missing a route, or is it not possible...

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