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  • Users: JimmyFearn
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  1. JimmyFearn

    External calls not transferring via path

    Ok all, a little more information on the problem I am having. The system is a Mitel 3300MX running on version 7.1.6.10_1. There is a system speed call assignment pointing a DDI to and ACD path (5050). This path uses a dummy agent group and plays an autoattendant message giving the caller...
  2. JimmyFearn

    Voicemail and AA

    Hi all, I have an issue with voicemail on one of my customers sites I was hoping someone could help me with. An ACD queue is configured to handle calls and is set up so that if all agents are busy / unavailable the call goes to voicemail of an extension in a different department. The calls come...
  3. JimmyFearn

    DSP Card

    Hi all, I have an issue with a Mitel 3300 MX Controller stating that 25% of the DSP resource is unavailable. The system has a single Quad DSP card on board. I have tried, at Mitels suggestion, removing power and then powering back up but had no joy. I have also replaced the DSP with another...
  4. JimmyFearn

    ACD on Mitel 3300s across multiple sites

    Hi, I have a scenario where a customer has 8 Mitel 3300's as standalone sites across the UK, 5 of which have the 6100 CCM product. They have recently decided that they wish to restructure their call centre operation so that calls can be routed to any free agent at one of the 5 sites with the...

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