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I would like to recover an ACD number that is no longer in use. According to Sinner2 from thread965-1342046 I would need to delete the ACDART (Acd Routing Table), ACDRS-DS (????), ACDRS-RS (????). Not sure what these two last acronyms stand for, as I don't see them in the ACD Administrator...

Hi, I accidentally deleted a PEN (active user) before loggin it off. How do I convert this Pen back to "logged off" status. I have the following tools: MANAGER, ASSISTAN, and of course expert mode available. Thanks in advance.

I would like to recover a DID # that is built in ACD (including agents,) so, that I could use the aforementioned DID as an extension. My question is; What is the proper way to do this? Thanks in advance. Hipath 4000 Procenter ACD administrator 1.0

Hi, I have a VMbox built somewhere that is pointing to a MWI that already has a VMbox assigned to it. Is there anyway to find out where the other one exists? I have a hipath 4000 and use the expressions assistant. Thanks.

Any one know how to set the time/date on the hipath 4000? Thanks

I have an option 61 rls 21 switch. During the past few days, our Operators are receiving calls in which they could only hear "Dial Tone". Now I've heard that this is caused by a telephone set beign Forwarded to itself, creating a loop. Is there any way to find this set? I have traced...

I have setup 6 analog ports, which interface with a dictation system. At the moment, if busy, each port hunts to the next port and so on....Once all ports are busy I have the first port forward no answer (FDN) to an external number ie..(91234567). All works fine up to this point. Now if another...

HI ALL, IS THERE A WAY TO SEE HOW MAY USER ARE BUILT INTO MERIDIAN MAIL? I AM CURRENTLY IN RLS. 21 THANKS IN ADVANCE.

I would like to know how many people can listen to music on hold at the same time. below is a list of my RDB. I have 3 TNS built for this route: Thanks in advance. TYPE RDB CUST 00 ROUT 14 TKTP MUS ICOG OGT SRCH LIN STEP ACOD 699 TARG 03 04 OABS TIMR ICF 512 OGF 512 EOD 13952 DSI...

I need to restrict a phone from accessing outbound calls, the DID on this phone needs to have direct access from outside out facility. we have 2 TGAR possibilities, neither can be used for the above. I have tried the CLS commands: FR1, FR2 (no direct access from outside). SRE, FRE ( Outbound...

I need to use several analog (500's) sets as ACD agents. Now I understand that in order to login/logout using this type of equipment, one needs to dial a spre code followed by 97. Can someone tell me where I could find this Spre code in my switche's program. Thanks in advance

I need to use several analog (500's) sets as ACD agents. Now I understand that in order to login/logout using this type of equipment, one needs to dial a spre code followed by 97. Can someone tell me where I could find this Spre code in my switche's program. Thanks in advance

running in the background. I have the following set-up. LD 22 PRT TYPE OVLY OVLY SID 808 BKGD 044 PBXH X TODR 02 DROL 030 034 035 036 037 038 039 043 060 CACH 32 PRTY MULTI_USER ON I'ts daytime and my system is barely running >LD 30. Thanks in advance.

Hello, I would like to thank everyone for all your help through out the year. This is a wonderful forum. Having said that, I have a Option 61 release 21. Now I Noticed that only one of our Cpu’s is always in use. According to the programming this is true: OVLY SID 808 BKGD 044 PBXH...

I have sixteen ports, used mainly for an autoatendent. For some strange reason the Hunt sequence stops at the third port. If i call the third port directly, while busy (or any port there-after, while busy)I get a busy signal. Port 1 will continue the hunt if port 2 is busy stops at 3rd port)...

We've been receivng several trouble tickets from our digital set users. the coplints are that most of the time the telephone will not dial any stored numbers when key 0 is pressed twice or that they can't pick-up any calls from the unit itself. Now this happens at Random Intervals, with phones...

Is there an easy way to list the total # of used ports for specific sets. For exanple: The number of Digital ports, analogue, and SL1's port beign used. I know I can use the TNB command, but that will give me a huge list. Any sugestions? Thanks in advance.

I get a "IDLE DND xxxx" after stating a specific analog (500) set (this is the only set in the group) The reason I'm looking into this is because, all incoming calls are beign re-dericted to the console when somone is on the line for the above TN. All other sets within the same card...

We have a meridian XT. This morning we found many station sets with lots of Static. Only one loop is affected. Don't know what may be causing this. Cam anyone help us trouble-shoot this problem? Thanks in advance. Detail Info is appreciated, as I'm not to farmiliar with other than basics.

I have a meridian XT rls 21. This mornig we had a problem were we would get 3 or 4 incoming calls as Dial-tone to our Console, before getting an actual call. Our temporary solution was to transfer that Dial-tone call to a Station and place it on Hold. We are now back to normal. My question is...