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  1. Tobiasmoran

    Fax over PRI

    I have a customer who just switched from a T1 to a PRI. They have an MICS, 7.0. Fax machines are of course, going through one of 6 ASMs. At this point, they cannot send or receive faxes. When one dials these fax machines directly (xxx-xxx-xxxx), they get a very distorted tone, rather than a...
  2. Tobiasmoran

    Enhanced Call Center manual?

    I'll be setting up an enhanced call center on friday and not too sure as to what to do....would anyone happen to have access to a manual that they'd be willing to share? Thanks!!

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