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Our Network Engineering folks came to me today asking if I could explain why there was network chatter coming from my Netbrite boards and hitting the firewall. The address it keeps trying to send to is 10.54.113.192 which is (and never has been) on our network. It doesn't match the sub network...

Anyone try to setup some way to have reports automatically emailed to someone? We're on SCCS 4.0/4.2 - I don't THINK there's anything built into the client to be able to do this. Wondering if anyone has rigged up some other way of doing it. If it IS built in the client, all the better, but I...

I'm having trouble accessing SCCS via our VPN. I used to be able to access it, but our Internet Engineering team recently locked down ports. They've offered to open up the ports over the VPN, but when running netstat, it appears that SCCS uses random high tcp/ip ports. Does anyone know how...

We've got some folks running Windows 2000 with the 4.0 client who are now getting the following error message whenever they login: "Unable to get the current node name. Real time display cannot continue." They get this right when they login. Everything else then seems to work fine...

We seem to get a good number of this VSM request failed error in the event browser. we had over 30 of them yesterday afternoon and have had about 6 so far this morning. it's fairly obvious what the error is, but WHY are we getting it? what could be causing the VSM request to fail? and what...

I have a request to provide reporting on how often a voice segment is played. As far as I know, this is not reportable without some trickery. My thinking is to create a dummy skillset and have the call momentarily queued to the skillset and then removed each time it plays the message. I know...

i have a script that queues to skillset 'a'. it waits 2 seconds and then queues the call to skillset 'b'. this morning an 'a' call came into the script and was on hold for about 5 minutes. we had the one agent with skillset 'a' take themselves out of not ready to accept the call, but it didn't...