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Hi , I have genesys CTI 6.5 version & Avaya PBX , I am getting the error mesage in T-server log as follows when i configure the extension in CME. 45678: ====== Facility: serv_discr = 17(q932_suppl) fac_ie = component_tag = A3(RETURN_ERROR) invoke_id tag: 02, value = 117 error_value tag...

Hi folks, I have created a batch file to ping the IP addresses continuesly , If any thing goes wrong like "request timed out "response want to notified me through Mail through Batch file ping 20.16.4.30 ping 20.16.5.40 ........... .......... etc.... Can anyone help me with this , Thanks in...

I want to play two (India , US) locations calls on my workstation , They have the duplicate configuration I mean They both have the 2 loggers , 1 CLS , 1 screen Logger at each location. How do i configure the NICE Tool bar application to play those 2 locations (India , US) calls ?

I am running the query for 10 minutes but I am observing that about last one hour calls , why it so please help me with this.

Hi, I want to know unrecorded calls for last 3 months , how do i get it ? I am using the NICE 8.9 version , Thanks in advance.

Hi , I am surprising about this , I used this query from last 2 months but from last 2 days its showing the results for last one hour calls instead of last 10 mins calls ,can any one help me with this!!!!! Thanks

Hi , When I click the "Hard Disk symbol" on the recorded call , unable to play them on my workstation, getting the error message as " doesnot have sufficient preveliges on that Logger & channel number" . But when i click on the calls not loaded on the harddisk i able to play them.why?

Hi all, how many loggers we can connect to CLS ? what are the VL SNMP debug logs in VL SNMP console of CLS Server?

Is channels status with LTA /STA in Loggers can record the calls and what the status it refers ?

Why NICE recommend to have the 2 loggers for each site/location?

Hi, How caller will reach the agents in the call center environment. OR what is the call flow in Call center ? please give as many ways as you know.

Hi All, when iam runing the query i am seeing that "Hard Disk" under the source tab and corresponding recorded calls agents ids are showing "0", but calls on the tape are agents id's are not "0". why? Can any one please help me with this.

hi, Iam getting failed extensions when i add the new extensions to the CTI server , nice is 8.9 version. Please any advices !!

Hi, Iam runing the NIce 8.9 Version,I want to List out the not Recorded calls for last month,Any advices,procedures please thanks in advance!

How can we find out the unrecorded agent calls for last one month?

How manyways to check the record status of the nice servers

How we have to check the recording is going or not ?