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Hi I'm hoping someone can help, I have a customer who now requires set extensions to send out selected ddi's instead of the main bearer number on an ISDN30 circuit, I have had a go with some instructions I found online but it didn't work? Does anyone have a document or a precise guide to...

Hi I was wondering if anyone can point me in the right direction, I have a site with a few analogue handsets which are all barred from dialling out, how do I change this to allow outbound? I have tried PGM 601 COS but all jacks say theu are cos1? thanks Joe

Hi Can anyone tell me how to send out different ddi numbers on groups of extensions on a pri circuit, ie sales group extensions send out 810010 and marketing group extensions send out 810020 etc. Thanks in advance Joe

Hi I have a customer that has 2 x bri on 2 different bearer numbers. Both worked fine until last week. BRI 1 works fine, but BRI 2 allows outbound but always gives busy on inbound even though the route to a group is there. I have so far Plugged in harrier test phone - phone on the problematic...

Hi I have a strange one here, i have an emg80 on an isn30 circuit which has been converted from dass. Everything is fine except for one particular number (their main customer) when they dial the number it rings twice and is then answered by an auto attendant, whereupon the call is dropped with...

Hi Can anyone point me in the right of programming incoming cli including alpha tagging on analogue lines. I have a cidu card installed, i have turned on cli display in PGM114, what cidu settings and other programming steps will i need to get this up and running? Also will the alpha tagging...

Hi Can anyone assist me with this i have an EMG80 that requires a different CLI sending out for all stations over ISDN & i also have an IPLDK20 that requires the same, i have ahad a go at both but must be missing a step somwhere as it is not working. Thanks Joe

Hi Can anyone refresh me on the commands to install a new extension card on an ISDX 300? I seem to remember aeq plus slot? then nex to add extension? is this correct and am i missing anything? Thanks in advance Joe

Hi All Is anyone prepared to take a call from me on a couple of strange faults on a isdx? It is too complicated to write out and it would be easier to explain via a phone call. If so please pm your number. Any help greatly appreciated Thanks Joe

Hi Folks I have been asked to change a card in a 2 shelf isdx the faulty extension card is on 0114, from memory i think its the following procedure, please advise if correct or not. Down card 0114 plug umbilical into card and to shelf interface card, swap card up card. Is that correct or am...

Hi I am trying to setup call logging on an ipldk20 via lan it all works fine however the incoming DDI is what i need the logger to see and at the moment it just sees i620 for the inbound ring group is there any way to make the system spit out either the ddi number called or the ddi name instead...

Hi I am wondering if anyone could help? I have taken over a site with a definity prologix installed they have analogue lines ringing to groups of phones (not ideal I know) they are using an x port to route to a cover path and then to a coverage answer group, it works but I have noticed if I dial...

Hi All Can anyone give me any pointers to getting an LIP 8012e to work remotely on an EMG80. I have so far got the phone top work locally fine but i cant seem to get it to connect remotely. i have forwarded the following ports in my router 80 1720 2048 - 3071 5588 6254 7000-9000 My global ip...

Hi all I have a customer with the above system working on 3.9 software I was wondering what hardware and programming is involved to get a remote worker setup for them? I do have a voim unit to hand. Any help greatfully received Thanks Joe

Hi All I have heard some horror stories of customers being hacked via voicemail on these systems. Can anyone tell me what measures to take to 100% avoid this happening? Cheers in advance Joe

Hi All Does anyone know how to trace errors on a tvm 200 voicemail? I have a log file and the customer has told me that one of the calls has not recorded, the customer is still speaking when the voicemail says thanks for calling at the end? Any ideas? Thanks Joe

Hi I have a tvm200 connected to a kxtda 100,the system is running on isdn lines. The setup is the ddi is answered by the auto attendant and then sent off to a message box, however the customer has reported that they are having complaints of the voicemail dropping the call before the message is...

Hi Can i restrict a mailbox so no matter what keys a re pressed during recording it does not stop the recording or break out of the mailbox? Thanks in advance joe

Hi I have a customer that cant transfer a call to an outside party, it is a hotel and the scenario is. How should work Guest rings reception to dial an external number and pass it through to bedroom, Reception presses transfer, dials 9, dials external number, external number answers, reception...

Hi Can anyone talk me through setting up when a call rings in the system displays the name of the incoming number and name if it is already entered as a speed dial number. Thanks Joe