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  • Users: AndyJUK
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  1. AndyJUK

    ACD Statistics

    Heres an interesting one. In my call centres, I can have 2 agents available, but still get calls waiting. can anyone shed some light on this? how can it have calls waiting if there are agents available and ready to answer???
  2. AndyJUK

    Dumb Question - Exec Assistant

    I have an exec assistant who looks after two directors. she wants to have one of her buttons light up when their phone is engaged. I know on Mitel this can be done with DSS, but what is the avaya equivalent. Cheers in advance AJ
  3. AndyJUK

    Accessing Live BCMS Data on CM3

    If I don't have access to the command line and my screen scrape returns garbage for the ACD stats, is there any other way that I can access the BCMS data for the live stats. I am writing an application to combine the current and historical figure to display a cumulative calls figure. is the...
  4. AndyJUK

    Playing announcement to all incoming calls

    Is it possible to play a message to all incoming callers, whether they be to a call centre, reception or a DDI/DID. Is there an option for this, or am I going to have to look at some really complex vectors

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