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I am of need of some help please. I need to capture a specific incoming ani replace that 10 digit number with an internal 5 digit number and route it to the right internal extension that the 10 digit number orginally dialed. Does anyone know how to do this

I have an issue i hope someone can help with. On my ivr we have a call flow that says opt 1 goes to customer service and option 2 goes to billing etc...I would like to insert a vdn into option 2 and have the vdn point to the the billing script. that way i can point other numbers straght to...

When i push for the directory button on my phone it says directory unavailable. also i calls are being dropped only on ip trunks. Could these be 1 big problem like a resource issue?

I have an issue i hope you guys could help with. When a call comes in to a vdn an agent awnsers it and transfers it to another vdn but it won't let them complete the transfer until the menu options have completed and they have chose an option. How can the just hit transfer dial the number and...

We have a department that uses a specific trunk group on thier outbound calls. Is there a way to send the trunk group name for ani on outbound calls. I have tried severl things with no luck any help is appreciated.

I was wondering if there are any reports in cms that could tell me total number of calls for a split or an agent and then tell me how many of those calls were over 180 seconds and what % of calls were within that interval. Thanks in advanced for your help

I have an agent that when she is on a call and she puts that call on hold to make another call or trys to transfer it the second line apperance doesn't pop up and when you try to dial the number to transfer to on the bottom of ip agent it just starts puting * . any ideas. I've alreade replaced...

I have a problem. I have agents that thier coverage path is set to cover back to thier skill so other agents can anwswer thier call. When no agents availble the call routes to a vdn which points to a vector that routes to a x-port vm station with voicemail. but once it gets to the setp in the...