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  • Users: Tyl0r
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  1. Tyl0r

    30 Port IP400 Digital Station Failure To Detect

    We have an IP403 Control unit running 3.2 (53)and our 30 port IP400 digital station expansion module isn't detected in the manager, I even tried replacing the control unit. The light comes on solid green and everything looks okay. Do you guys have any suggestions before I buy a new one? I tried...
  2. Tyl0r

    Press 0 to transfer to hunt group

    Currently on our phone system (we have 4 IP403 3.2 (53) units) if you call and get someone's voicemail you can press 0 and it immediately transfers you to one of our service center hunt groups so you can avoid the voicemail. However, in one of our branch office IPO units pressing 0 doesn't do...
  3. Tyl0r

    Hunt Group Voicemail

    Hey There, We have Avaya IP403 3.2 (53)units and I have a Linear hunt group with 3 extensions. If all 3 people do not answer their phones in order I want it to automatically go to the voicemail box of ONE person's extension (that happens to be in that hunt group)as a last resort. What is the...
  4. Tyl0r

    VMPRO Call Routing

    We currently have 4 offices running IP403 3.2(53) firmware units. On our call menu if you press option 6 it will forward you to a user at one branch office (extention 855), I'm wondering if it possible to make it forward it to a list of users in order, if the first person doesn't answer their...
  5. Tyl0r

    Echo Cancellation, VCM cards

    Why do some VCM's say 65ms echo cancellation and some say 25ms yet they are similarly priced? Wouldn't you want 25ms? Or does the 65ms mean it stopps echo UP TO 65ms effectively? I'm looking at two VCM's right now, one is an 8 port and one is a 10 port, and they show that difference (besides...
  6. Tyl0r

    Cause=17, User busy ?

    Having an issue... Once in a while throughout the day, you will try to call one of our branch offices and every extension you try will say "Number Busy" immediately and nobody can call. Then if you wait like 5-10 minutes the problem will go away for a while then come back. I'm trying to figure...
  7. Tyl0r

    Phone Display - new incoming call ring

    I'm having trouble remembering which option it is where if a call comes in while you are already on the phone, it not only displays the name of who's calling but it rings your phone once kind-of to let you know that a call is coming through while you are already talking on the phone? Thanks!
  8. Tyl0r

    IP office admin keeps making FAKE extensions

    Everytime I reboot/save the config with my 3.2 (53) control unit Ip403... it creates fake extensions and users that have the SAME extension as our other IP office, AUTOMATICALLY and causing a huge problem... even when I delete them and restart it just keeps creating the same 5 extensions, and if...
  9. Tyl0r

    License Key for two units

    I can't find this anywhere... what happens if you have two IP403 3.2 (53) control units and they have the same license key IP address put in the units? Who wins? Who get's to use the licenses? What happens? The problem is we have like 5 phones on one unit and like 20 on another... and ONE...
  10. Tyl0r

    Avaya 5610 phones nightly restarting?! error?

    Hey everyone, I just deployed 10 Avaya 5610 VoiP phones over a VPN connection in a remote branch office. We currently also have two of those phones in another office and they work great. We are using IP403's with 3.2(53) version. The problem I'm having is that the NEXT day every morning the...
  11. Tyl0r

    VoIP phone choice

    Hi there, I'm trying to figure out the best Avaya VoIP phone to buy. We currently switched over to a VPN solution in one office and I need to buy 10 IP phones. We are using IP 403 control units with 3.2 (53). We have two 5610's in one office, they are decent except my only complaint is the...
  12. Tyl0r

    VoIP phone over VPN Voice Unable to Talk Problem

    Hey there! Yesterday I enabled a VPN between our two offices, everything worked great, sharing files, RDP, all of it! Then I went to test the VOIP phone (Avaya 5610) and I dialed out of the company to a person just fine and I could hear them perfectly fine! HOWEVER, they couldn't hear me at all...
  13. Tyl0r

    Hunt Group IPO requirements

    Hi there, Currently we use IP office 403 control units in 3 offices running 3.2(53) I'm wondering what is the minimum required hardware to be able to join a hunt group from another office phone? Currently you can't add a user into a hunt group unless that user belongs to THAT specific unit you...
  14. Tyl0r

    VMPRO "No Message To Send" issue

    Hey everyone! :] So sometimes you call and once you reach our day/night menu you press an extension and then try to leave that person a voicemail and it works most of the time but sometimes it cuts you off and says "No Message To Send" Immediately after it beeps, and then puts you into our...
  15. Tyl0r

    Day Menu Incoming Calls Random Drops/Transfers

    Hey everyone :] I have a strange problem where people call in and while listening to our Day Menu about 1 in 10 times the call will either drop them completely and dead silence will occur OR it will transfer them to our #1 option without them pressing ANYTHING on their phone. The dbgview output...
  16. Tyl0r

    New Voicemail Pro PC redo :[

    Hey Everybody :] Well we finally got a new Voicemail PC so we can replace our old crappy one and use our old one as a backup (horray). Anyway, I installed Windows, voicemail pro, and everything I thought I needed onto the new PC, changed the computers IP address to match our old VMPRO PC, put...
  17. Tyl0r

    Randomely Ends Voicemail

    Hey Everyone, We have a few IP403 units on version 3.2 (53)and a voicemail PC running Voicemail Pro 3.2. If you call from a cell phone or any incoming call, everything will work *most* of the time, but about 25% of the time you will get to a users voicemail and it will give their greeting...
  18. Tyl0r

    License Keys & Disaster

    I was wondering if anyone knows what would exactly happen to our phone system if our USB License Key got destroyed. On this license key it has: Voicemail Pro (4 Ports) Unlimited Additional Voicemail Pro (ports) 4 Compact Business Center 1 eBLF Unlimited Currently we use IP403 control units...
  19. Tyl0r

    DSS 4450 Works but no lights anymore

    Howdy, We moved Avaya 4412D+ phones each with a 4450 DSS to a new office on a IP403 control unit. The DSS works fine and transfers calls appropriately to each extension but none of the lights ever show up for any buttons now. It used to always show if someone was on the phone in ANY other...
  20. Tyl0r

    Queue Problems

    What's the easiest way to see a hunt group queue from a different IPO unit? They are all IP403 units. I need to be able to watch the que for a hunt group in a different office.

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