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  • Users: Lexcomnt
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  1. Lexcomnt

    Call pilot 100 rls 3, dn/digit dialing issue

    I have a call pilot 100 attached to a 7.1 CICS. The unit says 2 digit DNs and the CICS is using 2 digit DN's, but while the main greeting (greeting1) is playing, you have to hit 3 digits or you get an invalid exentions. The first digit you type can be any number and then type 21 and it will go...
  2. Lexcomnt

    Call Pilot 100 acting funny

    I have a call pilot 100 attached to a 7.1 CICS. The unit says 2 digit DNs and the CICS is using 2 digit DN's, but while the main greeting (greeting1) is playing, you have to hit 3 digits or you get an invalid exentions. The first digit you type can be any number and then type 21 and it will go...
  3. Lexcomnt

    Basic programming help needed for CICS 7.0

    HI, I am an IT tech who is stuck at a remote site with a CICS phone system that is wiped. I need to enable all phone extensions. I want all 4 lines to only show/appear..not ring. No line pools, just want the first 4 buttons to be the lines/line access. The trunk card has 4 lines and...
  4. Lexcomnt

    Voicemail does not pickup on internal calls

    Hi, I am lost on this one. The voicemail system works great on our BCM 200 3.7 system, but when you do an intercom call and the person does not pick up on that extension, it never makes it to the voicemail system. IF you call from an outside line and hit an extension, it rings fine and then...
  5. Lexcomnt

    Line access and Line Pool issue..

    Hi, I have a client who has a BCM 3.7 200 and wants to do something I have never heard of before but swears his other office with a newer BCM 50 with expansion is doing. He has 4 lines which he wants line access to...like the standard square template. He also wants the phone to find an open...
  6. Lexcomnt

    Basic How-to configure an IP phone for a BCM200 system

    Does anyone have a basic how to guide on setting up an IP phone with a BCM system? I am not looking for anything fancy. I just want it to act like one of our analog phones. Maybe someday I will look into routing it outside the internal network which is all on one subnet/class C. Thanks, Neil.
  7. Lexcomnt

    Long phone extension run with Nortel System

    What is the maximum cable lenght for a phone extension with the CICS and BCM 200 systems? We have 2 different cables that run over 1500'. The External C wire is not completely working, but the direct burial, shielded Cat5e appears to be working. The one (external C line) is doing the boot...
  8. Lexcomnt

    BCM 200 3.7 with intermittent Major delay

    For 2 weeks, my BCM 200 3.7 with a combo card has been delaying on the analog phone lines...intermittently. The delay is constant when it happens. It is close to 5 seconds in duration from the time you talk to to the time it is heard. This only happens on outgoing calls and never on incoming...
  9. Lexcomnt

    Major Lightning hit, new 7.1 software, programming help needed

    HI, Our CICS system was hit by lightning and it took out the flash card and power supply. The Call pilot is fine and still on the network. It appears that we are back to system defaults on programming. Our phone guy is horribly backed up and I am their IT guy and want to get them at least...
  10. Lexcomnt

    Hook a RAD to a com port instead of phone line

    Is there a way to route or hook up a RAD to a computer com port so that I can terminal into that computer to program instead of wasting a phone line or having someone switch the line over for me to connect to a RAD? I have gotten spoiled with the BCM units. Thanks!
  11. Lexcomnt

    Change from Square template to one extension

    I need to take the current Square template and make the 4 lines all ring to just one extension (21). I also would like to setup night mode where it rings to all extensions then. I have a CICS with 7.x software. I also have a call pilot 100.
  12. Lexcomnt

    How to setup an IP phone with a BCM 200 3.7?

    What is the basic process of setting up a BCM 200 3.7 to use IP phones? I have the analog phones working fine and now want to add 3 of the IP phones. When I plug the IP phones in, it keeps trying to find the server but fails. Thanks!
  13. Lexcomnt

    Call attendant on but local phones ring once

    I have a BCM 200 3.7. I have the call attendant turned on and set for 0 rings with all 3 incoming lines. I am using a square template. Whenever a call comes in, it rings one time to all phones, but then cannot answer it. If you are calling in, you do not hear a singe ring. The call...
  14. Lexcomnt

    Setup Unified Messaging and get to call pilot voicemail

    I have 2 questions about my BCM 200 3.7. I have 8 seats activated for unified messaging and need to know how to set it up. I also wanted to know what code I can type into a phone to access my voice mail on my call pilot while on the road. Thanks!
  15. Lexcomnt

    Nortel BCM Square Template

    How can I wipe my BCM (not the CallPilot portion) and setup the basic Square template like on the MICS and CICS's? I have 3 incoming lines and want everyone to have access and call attendant. Thanks!!!!

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