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I would like to setup the ability for agents of one of my queues to receive multiple ACD calls at the same time (multiple call handling). However, I do not seenm to have an option to add this to the hunt groups as the field is not there on any page when issuing the "change hunt XX" command. I...

I currently have a Cajun switch with both of my s8710 media servers plugged into it. I want to relocate these servers to a Cisco switch (on the same subnet so the media server addresses are not changing). For some reason, all other Avaya IP elements (MedPro, CLAN, IPSI, etc.) have been moved...

Does anyone have any idea about the best way to accomplish the following in Exchange 2003? I need to be able to send a resource reservation request via Outlook to reserve a resource. Then, if the resource is available and accepts the meeting, I need the meeting organizer to receive a...

I have been getting reports from my receptionist the past couple days that the following has been happening, and I am stuck on where else to look. I'm sure I'm missing a setting that inadvertently got changed... A caller calls into our main auto attendant and then dials someone's extension to...

What setup is required on the Intuity to use Avaya Message Manager? I can't find anything in documentation that details this, and I am getting an error that states "no server logins available – contact your Audix administrator" when I try to login. What am I missing? Thanks.