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Have a group wanting to know how many calls were in their skill prior to being answered by an agent for at least 60 seconds. They don't want the average, they want an actual count. Call profile shows abandoned and ACD calls, but is there something like that for how long calls queued up? Haven't...

Anyone happen to have the latest ACA for Lync integrated with CM 6.3? We have it working, but the ACA has TONS of problems. The biggest issue is you can't transfer (single step or blind) a call to another extension/number. Really? That is a MAJOR basic function of a phone!! Second, it appears...

Has anyone hooked Avaya Session Manager up to MS Exchange 2013 for Unified Messaging/Voice Mail and have it working? We had Exchange 2010 UM working just fine, and our Network Group went and upgraded to Exchange 2013 and broke everything. Our Network Group, consultant and Microsoft have been...

Hello, We have a CDR issue that is preventing us from tracking internal calls that pass through a VDN properly. Here is the scenario: • Station A makes an internal call to a VDN that passes through a Vector (for example an auto attendant) • Depending on the selection the caller makes, that...

Ok, this is a strange one. We have a VDN (86500) that routes calls to 1 of 3 skills. You call it, it works great. However, it isn't supposed to exist!!! And, to top it off, calls are going to the VDN (about 6-10 per month). We'd like to remove it, but...... No matter what we look at and where...

All, Trying to move our firmware server from MV_IPTel to IIS. I have it working just fine for grabbibng firmware and reading the phone backup files. But, for the life of me I cannot get the phone to be able to backup its settings. Everytime I do, I get a Backup Failed and the message...

Has anyone tried installing One-X Communicator 6.2 on Windows 2012 R2? I can install the previous 6.1 version of the software without any issues but when I try and install 6.2, I get the error below: "The following items are required to launch this setup: Operating systems below Windows XP are...

Does anyone have any clue what type of errors these are or how to track them down? We assume they may be for a PRI span since we usually get them in sequence, but we cannot relate them to the alarm or error logs in the CM (v6.0.1.sp5). They show up every few weeks, last for 30-60 minutes and...

Ok. I'm sure I'm missing something really, really simple, but I'm sure someone can point it out for me.....so here goes..... This is on a CM 6.0.x. We have a skill we track by internal calls vs. external calls. The external calls come in via a DID number. We strip all 10 digits and replace...

Okay. Been scratching my head about this one. This have never been an issue because of the quantity of agents we have in our contact ccenter, But, we are turning up a small ACD group for one of our departments and have run across a scenario that we haven't been able to figure out a resolution...

Can anyone help explain what the following message means? We get these every now and then from our CM, but there doesn't seem to be a whole lot of info and we haven't been able to match it up to anything happening in the switch. Any ideas? Thanks! Alarm Report for Ivy CM - 1 unresolved...

Ok. This is a weird one. Don't ask.It is a management thing.......sigh....... A request has been made that when every DID call comes in, they want the call routed to an announcement then to the DID extension. I can easily get all calls from the incoming trunk treatment to an announcement, but...

We have about 400 numbers we block in our Avaya in the ARS using "deny". When the number is called, the caller gets a wave off tone. However, we would now like to send the caller to an announcement letting them know the call is being blocked on purpose. We can do a few in the ARS Digit...

Not sure this can be done, but let's see...... Scenario: Call comes in to Hunt Group A. Rings phone in Group A and goes unanswered. Covers to Hunt Group B. Hunt Group B rings phone and it goes unanswered. Covers to destination as set in Hunt Group B cover field. Question: We need a coverage...

Anybody out there by chance installed One-X Communicator on Terminal Server? If you did, did you use it as a soft phone or just as a control point for a hard phone or to link with a cell phone or land line? We've been able to get One-X installed and can use it, however, if person A is running...

Well, there's a lot of smart people with a lot of smart/cool ideas on this forum, so let's see if someone has done this before or has some thoughts on how to accomplish it........ We have a CM 6.0. We use 1616 H323 phones. We have several remote offices that house anywhere from 10-100 people...