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Hello, does anyone know the default password for TSC on an Intuity LX? If not, how do you reset it? I have an older LX running 1.1 that got unplugged and when we had it plugged back in the system starts playing the wrong message. so instead of allowing the caller to leave a message it asks...

I know that AES only allows one TSAPI link per CM. That's fine, but can I build multiple CTI links and point them to the single TSAPI link? If so, how do you do this since I can't seem to figure it out? Do you build multiple Swicth connections? If so, any risks to doing that?

hi, does anyone know a list of commands when using go shell in emulation mode? we have several S8500 and S8700 PBX's but i don't know the exact model numbers. i'm wondering if there is a command that can be used from the shell that would tell me exactly what model PBX i'm logged in to. thx in...

hello, is there a way to list every tenant so that i can see the music source being used? i have an S8700 PBX using CM 5.2 and i can't list the tenants. i have to go into each one and then look up the info. is there an export option of some sort or another way to view every Tenant? right now...

Hello all, does anyone know how to clear the dialing cache in One-X Communicator? I have One-X Communicator 6 loaded on my laptop. A while back I dialed 011 by mistake and now when I want to redial a number from my Call Log it always inserts 011 at the beginning of the call. If I want to...

hi, this seems to be a problem on a lot of IP phones that i come across. does anyone know the secret to unlocking IP phones and getting the star (*) to program prompt when the phone is rebooted? i have an office w/about 60 phones and they want to program the sets to use new values but they...

hi, do you know where to change the IP address that RT Socket uses in CMS, release 15? need to view it, then change according to a different server. but i don't know where this gets changed. if you know, please provide step by step.

hi all, is there a hunt group setting or an agent login setting that i can change so an agent knows when they go into ACW status? right now we have an S8800 PBX runnning CM 5.2 and our folks are asking if the agents can hear an audible tone when they go into ACW. thanks in advance for the help.

does anyone know how to transfer a file from AES via Putty or Telnet? i tried ftp and it doesn't work, not sure if this is bcos my AES server blocks ftp. but is there another way since i have 2 reports i ran through Putty and need to pull them over to my desktop. thx.

looked through some posts, but no one tells you how to access the command line on AES? i need to pull some reports from AES but don't know how to access the command line. I have an AES guide and it doesn't tell me either. i have a 5.2 system and access it via browser. if you know, please...

hi, does anyone know where to go in an Avaya PBX or media server (S87xx or S88xx)to see live events as they're happening in the system? i used to work on Nortel and when you login, you can see live messages all the time, whether it's an audit, the midnight routine, when a T-1 drops or...

how do i purchase more agentsc licenses? my system shows i'm completely out. also, can i transfer from another PBX? i have plenty in other systems that i could pay to have transferred.

does anyone here know how to work on the Symon reader boards? we use Symon software release 8.1, it's EOL and the vendor won't provide support. i'm using CMS to feed the boards and recently built a new emulator to collect data from another CMS server. everything works except for the feed...

hi, does anyone know where i can get help on Symon reader boards, set up, troubleshooting, etc.? i don't know what forum to use, and our software is EOL so Symon won't help me. not even if we pay them.

hi, does anyone know of a forum for Symon reader boards? i have a question about portal data viewer and don't know where to go for this.

hi all, i have an issue in one of our AES boxes. when i log in, i don't see any links on the left for CTI links. one of my team members was talking about Tomcat service, but the book i have doesn't show me how to restore it. does anyone here know the steps to restore this? thx.

does anyone know if an Intuity LX from Avaya can handle both 5-digit and 4-digit mailboxes? i have it working on an older Intuity Audix but that system is EOL and we're having issues with it? per Avaya account guys, the older box doesn't support 5-digit mailboxes but i got around it. so i...

hi, does anyone know what the latest release is for the Network Region Configuration Guide? or did it change names? i have the 2.1 and 3.0 PDF's, but am not sure if the name changed because i no longer see it on the support.avaya site. thanks.

hi, does anyone know of a vendor in Puerto Rico that will trade Nortel parts for Avaya parts? i'm not looking for a 1-to-1 ratio, just looking to unload a PBX and phones for some Avaya boards. Need it this weekend.

hi, we have IP phones all over the place that register to our main hub here in the US. we get complaints from time to time about dead air, one-way audio and ghost calls (no one on the other line). have any of you ever checked round-trip time on the network when this occurs? basically, we tend...