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I have a bcm 400 4.0, I am running a contact center on it. Currently I only have one skillset setup for the operator and one agent. The problem that I am having is the system will just log her off for no reason. She is not missing any calls or anything else that would force her off. I have...

I have two bcm 50's one a rls 1.0 and the other a 2.0. We have voip trunks setup betweent the two lactions and are using 4 digit dialing. On calls that are transfered from one site to the other the calls are dropping after about 2 minutes. I have searched and searched to see if there is a...

I have a customer that would like to set up a way to track their employees long distance useage by making them enter an access code to call out. Is there anyway to set up a forced access code for the cdr to record the call.

I know that you can send out a group fax by copying a fax that is in you vm box. But is there a way to send a fax using unified messaging. I know that I can send them to a fax machine # but can I send the fax to the dn of the group list. I can play around with it tomorrow, but was hoping that...

I know that there is a program out there to allow me to transfer new messages into my outlook inbox when they come into my callpilot in box on microsoft outlook. But I cannot remember what it is, I think it was like freeshare or something like that. Anyone out there know? Thanks Neil

Over the weekend for some reason the voicemail system decided to go a little crazy on us. So we decided to restart the system in the hopes that it would fix the problem. Well now we can't even connect to the BCM, we get link lights and every thing fine, but when we attempt to connect through...

I am in the middle of setting up a call center application on a 400. The customer wants to hae it setup where when the caller goes to the support skillset they enter their customer ID #. When that is entered it then will go to a designated computer along with the dial string that the customer...

I am installing Unified Messaging for a customer. There email is running off of there server and the employees access it by remoting into the server. So I am not able to download the UM to the local computer and use it that way. Can I download it onto the server for all of the users to see...

I am installing Unified Messaging for a customer. There email is running off of there server and the employees access it by remoting into the server. So I am not able to download the UM to the local computer and use it that way. Can I download it onto the server for all of the users to see...