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I have a remote BCM50 Rls.5 that is haing trouble with the 1230 IP phones when dialing number that terminate on menu trees. After the call is connected they can't dial additional numbers to go through the menu tree. The IP Phones are firmware 0625C6R. Remotely I can launch my 2050 SoftPhone and...

I have a remote MICS 6.1 with a RAD and it is connected to a Callpilot 150 that is connected to our network. I can access the Callpilot via our network and I can connect to the MICS via the RAD. When trying to change the AA via our network I can't get the MICS to call my number. I have verified...

Customer has purchased a Polycom Voice Station 300 to use on their BCM50 Rls. 5.0. It is hooked up to an analog station on the main unit. Is there any special programming on the analog port required and does the Link timer need to be changed. There are keycodes loaded for analog stations. Do you...

Will the 4 internal trunk ports support DID trunks and/or will the Global 8x16 module support DID trunks ?

I have a BCM 400 4.0 with a FEM connected to a Trunk Module with 2 DID cards. We have had complaints of echo and a loud buzz on DID calls before this hardware was installed and I am still having complaints. I recently had a vendor meet set up with AT&T and they decided thet needed to redesign...

Recently installed a new BCM450. Downloaded the new Element Manager and tried to copy my old Element Manager connections (summary.xlm) to the new one. Well it didn't take...Am I trying to do something that is not compatable with the New BCM Element Manager?

Working on my first BCM 450. I am assigning a DSM32+ to MBM 2, the 2 DSM16s 20.1 and 21.1 are showing "Enabling...." but nothing happens on my T7316. I have tried the second new DSM32+, I have tried them on MBM 1. I know it's probably something simple but TPWD won't send us to training..Help !

I have a Law Enforcement Office that requires an After Hrs. and Weekend message stating they are closed. The hrs are 8am to 5pm Mon- Fri. This is a BCM 200 RLS. 3.7 I need information on setting up the Greeting Table and Time of Day. They want it to be Auto and not manual.....

Have a BCM400 rls. 4. On my desktop once I've opened Element Manager I'm not able to launch CallPilot. I get an error message "error launching browser". I downloaded the same Element Manager to my Desktop and to my laptop. I am able to launch CallPilot from my laptop.I tryed a "Stare and...

Having trouble setting up 1140e phones on BCM50 1.0..checked and made sure DHCP was turned off, have 4 ip clients installed, have the ip sub system set with a valid ip address and gateway...when I power up the phone the first thing I get is a request in the display for an Admin Password (tried...

Are there different versions of Element Manager to use for BCM 50s/ BCM 200s/ BCM 400s...also what version of Java is best

Is there any way to adjust the volume on MOH on BCM50 2.0