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Good Afternoon, I have tried googling it and I have tried looking in these forums. BUT I cannot find any information on the call recording laws of Taiwan. I have a call center in Taiwan and want to make sure I am not running a foul of the laws there. Does anybody have any resources that...

I have a task to find all of the serv-obsrv buttons - and remove them. Where can I find this information without looking at all 37,000 stations individually? I tried export, list usage, reports and did not seem find it. Have I overlooked it somewhere? Thanks Bill

Hello, I am using CMS version 17. I have access to root Unix commands if needed. I frequently need to create a new user which mirrors an old one. I can go in and pull up the "old" user jot down the access to ACD, Features, Main Menu, Skills, Trunks, VDNs and Vectors on a piece of paper...

We have multiple switches which are SIP connected - to hit the other switch we dial 79-402 (then the 7 digit extension) so from my desk extension I can dial 79-402-399-1541 and head it on my 9640. However if I create a Vector the announcement the field for the extension doesn't allow that many...

Short version - Is there a way to run list trace and have it output to a file that I can put into Excel and play with? Long Version - I am running a "list usage vector XXXX" on an unknown number of vectors and vdns. The first such search yielded 16 pages of results. I do now want fatfinger...

Good Afternoon, I did a quick search and came up blank but I am looking for the following... I want to output the contents of the Scheduler Rules to an excel file. I want all the columns in the main view plus the fields in the detailed view, including Recurrance, Scope, Filter (important one...

My organization (a call center) is considering implmenting this feature. In talking about this we realized that this feature is utilized when other areas are failing. If the calls are being answered within the desired amount of time (<5min) then the feature will never be offered. In instances...

I am working using a Cisco IPCCX 6.0 (Express). I would like to queue to a CSQ, then after a set period of time expand to another CSQ (larger group) without dequeuing the first CSQ. Is this possible, and if so what is the limit of concurrent CSQs a single call can be queued to? What are the...

I used to be a Avaya SA, but now designing an IVR to be used on a Cisco system (Version 4.3 I think) A developer told me that it was not possible to take an audio file from a studio (.wav, .mp3, .ulaw...) and import it into the system. All recordings MUST be recorded directly into the system...

Good Morning, I was hoping someone knows of a current government user of CC7 or Aura. I would appreciate any information which miight lead me to a person to talk to. Bill

Yes you read that correctly - 30 thousand phones. I am a contractor at a client site and may need to install 30,000 Avaya phones. I wanted to get a few ideas on how long this would take, this time frame would need to include programming the station (assuming a dup sta), unwrapping the phone...

As far as I know this is only the 96xx series phones. Can anyone confirm or correct my understanding?

I am at a new job still working with Avaya, but without access to ASA. So my question is more hypothetical - If we give someone (COS) console permissions - what can they do IF they knew the codes (if they wanted to cause trouble. I have thought of 2 -Call Forwad other people's calls -Change...

Setup: 8710/8720 server CM 4.0.2 CMS Server 15 CMS Supervisor 16.0 I have a call center who is whining about too many abandon calls - so instead of staffing the call center more appropriately they have decided that call which abandon in less than x seconds are not calls at all because it was...

I am posting this to the future me because I hate that I need this every now and then and spend too much time looking it up. If you need a list of the IPSI IP addresses the solution is not in ASA at least not that I found. go into the Unix prompt enter command pingall -i

I have an S8720 CM 4.2 and have a vector which queue a call to hunt 279 m then later to 279 h. It is possible depending on a number of variables for this call to be queued back to 279 m - does this call loose it's priority at this point?

I am trying to get the logs from the Logger and CLS sent to an external Syslog server. IS this something that is possible? if so how do I go about implementing this? I want this to be a duplicate log and not replace the logs on the actual NICE server. -Thanks Bill

I wanted to see if anyone could assist me in establishing an external syslog. I have been tasked with outputting all Avaya logs to a syslog server we have setup that is not part of the Avaya system. At this point I have the following limited information: The IP address of the syslog This is...

We have an intermittently reoccurring issue where a call will hang in queue while agents are available. The latest incident of this I have a screenshot from the supervisor which indicates there was five agents in available, with at least one in available for over 5 minutes, meanwhile a...

Good Morning, We have 3 locations all running S87x0- every now and then we have a brief WAN outage which causes the IPSIs at the remote location to reset after the 3 second sanity check has failed. When the IPSIs reboot all the phones (4621, 4620 and 9620s) reboot and everything chugs along...