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Anyone know how to totally clear back to factory specs? Purchased replacement system but has old client info. Want to start fresh. Also, anyone have a copy of the Merlin Messaging system admin to download?

Have a Legend R7.0. Had thunderstorm last night and now the processor has a small blinking "D". No lights on any phones. Do I have a bad power or bad processor?

When trying to retrieve vm's we get a ring then beep,when sending caller to someones vm we get continuios ringing.Have turned off audix waited and turned back on,help's for a few hours.What should I check? since I started typing this forum my co worker gave me this info displayed on the...

We have a 4 port merlin mail standalone unit,when someone call's and tries to leave a message they get a message saying there is no message space available.I checked the class of service for these users and they are a 10,this problem does not seem to be with any specific user but more system...

We have a 100d card setup as a pri with 23 channels plus 1 d channel,we do not want to show a main # the provider has set us up with ansi we would like the outbound caller id to show each persons d.i.d is this possible,

We have 2 qcc operators, when ext 100 puts on position busy ext 104 rings only twice then goes back to ext 100, we have one pots line and 23 channels in the 70 pool. Any thoughts on what i'm missing in programming? thanx

I have 2 seperate problems. one involves a magix r1, when the main console uses position busy calls go to our 2nd console just fine she parks the call but next incoming call does not ring her it goes to main console instead.Almost like it shows her as busy Next problem is on legend 6.0 main...

We recently had a lightning storm now we get a wave off after dialing 9 then 2 digits of the outbound #, I tested with qwest they were good to the niu but could not loop the t-1 card.thru maintenance i tried a csu loopback but they could not see me i also busied out and restored the card. So...

Partner acs with t-1 module via voip has 6 line apperances, wants to bring in 800 line to did on voip t-1 and answer as differant identity. we currently munipulate there DID'S to match ext numbers

partner acs Is there a way to have my incoming lines (3) ring to a horn and also if needed page thru that horn? I have heard of page pal,upam are these a option. Thanks