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- Users: culaterhappy
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Supervisor Agent Listen or Intrude another Agent
Hello all: we are building a call center using CT Connect 6.0 to connect to a Nortel PBX CS 1000E...and we can use 3905 Phone's AAG Key to Observe(Listen) other agent's ACD call...but we also want to do Observing (Listening) using only softphone...and From CT Connect's mannul,we know that...- culaterhappy
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- Replies: 3
- Forum: Nortel: Symposium call center solutions
